Job Description
Are you ready to be part of something bigger?
At Lite n' Easy,we'renot just about meals;we'reabout transforming lives through better eating habits.
Job Description
The Role
This is a big senior leadership opportunity — the kind where you get to shape strategy, lead large teams, liftcustomerexperienceanddrive real improvements inservice,performanceandengagement across the business.
Ifyou'rea strategic leader who knows that great teams and strong culture are what delivergreat results, and you havea track recordof leading leaders, this could be your chance to be part of something huge.
We'regenuinely excited aboutwhat'sahead — and despite the name, this opportunity is anything but "Lite".
There's real scope here to make your mark, build something meaningful and createa lasting legacy.
What'sin it for you?
Varietypacked role in afast-pacedenvironment
Influencehow millions of Australians connect with our products and brand
Createpurpose and shape people's lives
Be part of our journey, a chance to make changes and create legacy for one of Australia's most iconicbrands
Key Responsibilities
Develop and execute the National Contact Centre strategy aligned toorganisationalobjectives.
Identifyopportunitiesforinnovation,automationandprocess improvement to enhance both customer and employee experience.
Responsible for therecruitment,selection,inductionanddevelopmentfor all team members nationally, includingContact CentreManagers, TeamLeadersand Consultants.




Monitor financial performanceandidentifyopportunitiesfor cost efficiencieswhilstmaintainingcustomerservice standards.
Develop,manageandmonitorServiceLevel Agreements andperformance metrics nationally, including operational,efficiencyopportunities,trends, and serviced based metricsand ensure national transparency
About You
Ability to lead large, multi-site or national contact centre operations across voice, email, live chat, social and digital channels,whilemaintainingstrongservice standards.
A history definingand executing strategy that aligns withbusinessobjectivesanddrives measurable operational outcomes.
Demonstrated ability to build a positive, high-performance culture, lift employee engagement, develop leaders, improve teamcapabilityand reduce staff turnover.
Experience using customer insights, complaints, NPS, CSAT and service metrics to improve customer outcomes, servicerecoveryand overall customer loyalty.
Solid understanding of workforce planning, rostering, service levels, productivity, KPIs, quality assurance,payrollprocessesandcost control in a contact centre environment.
Abilitytoidentifyopportunitiesfor process improvement, automation,technologyoptimisationandcost efficiency while balancing customer experience,employeeexperienceandbusiness performance.
Ifyou'reexcited to take on your next challenge and contribute to one of Australia's leading food companies, Join us in shaping the future of healthy eating in Australia.
*Candidates must have full work rights in Australia to be considered for the role.

📌 Head Of National Contact Centre (Victoria)
🏢 G.D. Mitchell Enterprises
📍 Victoria