Customer Experience & Tech Support Specialist
Harvey Norman Flagship Store | Auburn
Full Time Hours | Front Counter | Technology & Repairs Support
About the Role
Harvey Norman Flagship Auburn is seeking aCustomer Experience & Tech Support Specialistto bethe first point of contactfor customers at our front counter.
This role is critical to the customer journey.
You'll handlereturns, repairs, faulty swap overs, and technical enquiries, ensuring customers feel supported, informed, and confident their issue is being resolved quickly and professionally.
This position suits someone who thrives in afast-paced setting, enjoys problem-solving, and takes pride in delivering calm, consistent service — even in challenging situations.
What You'll Be Doing
Serve customers at thefront counterof a flagship retail environment
Manage returns, exchanges, and faulty product swapoversin line with policy
Troubleshoot issues and identify thefastest, best solutionfor each customer
Log and follow uprepairs and warranty claimswith suppliers
Provideclear, consistent updatesto customers on repair progress and outcomes




Handle customer concerns professionally, turning problems into positive experiences
Work closely with sales, service, and supplier teams to resolve issues efficiently
Who This Role Is For
Strong customer service skills with a calm, solutions-focused approach
Confident communicator who can explain processes clearly
Organised and detail-oriented, with the ability to manage multiple cases
Comfortable working withtechnology products and systems
Retail, customer service, or tech support experience preferred
Open to training and development —a can-do attitude and reliability matter most
Flexible to work weekends, public holidays, and retail trading hours
What We Offer
Supportive team environment with hands-on training
Exposure to technology products, systems, and supplier processes
Generous staff discounts across the Harvey Norman range
Career development opportunities within a flagship store
A role whereperformance, professionalism, and consistency are recognised
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📌 Tech Team Assistant (New South Wales)
🏢 Harvey Norman
📍 New South Wales