● Assess requests and issue appropriate Permits for Restricted Access Vehicles (RAV).
● Provide timely and accurate advice to customers on RAV related matters.
● Provide responsive advice to enable timely and productive processing, issue, and reissue of permits.
● Participate and provide support for the planning and technical functions associated with RAVS access to the road network.
● Participate in the development and continuous improvement of the section’s practices and processes.
● Perform route assessments for safety, access or infrastructure and development initiatives.
● Provide advice and assistance to the helpdesk in attending and resolving customer enquiries.
● Build and maintain skilled and effective working relationships with internal and external stakeholders by providing a responsive and accurate information service.
● Build and enhance working relationships with the access section team members, external stakeholders and across the department.