At Doable, we know growth and change is important and possible for everyone.
Our adaptive support model has been designed to facilitate progress through every stage of life for the people we support, and ensures everyone involved enjoys the rewards of a life well lived.
And that is especially important for the wonderful people working and volunteering for our organisation.
Reception & Intake Support Officer
Do you have a passion for people, customer service and making a difference?
We're looking for a warm, organised and enthusiastic Reception & Intake Support Officer to join the Doable Australia team at our brand-new Head Office in Somerville.
ABOUT THE ROLE
As the welcoming face of Doable, you'll be the first point of contact for our participants, families, employees, visitors and community.
No two days will be the same!
You'll play a key role in:
Providing exceptional reception and customer service
Responding to phone, email and in-person enquiries
Supporting new client enquiries and referrals
Coordinating intake information and following up documentation
Providing administration support across Head Office
Helping keep our workplace welcoming, organised and running smoothly
Supporting approved social media and communications activity
WHAT WE VALUE
We're looking for someone who is calm under pressure,



highly organised, confident communicating with people from all backgrounds and genuinely committed to providing an exceptional customer experience.
ABOUT YOU
You'll ideally have experience in:
Reception, administration or high-volume customer service
Managing competing priorities and busy environments
Accurate data entry and strong attention to detail
Microsoft Office, including Outlook, Word, Excel and Teams
Handling confidential information with discretion
Following enquiries through from start to finish
Experience in disability, health, aged care, community services or business administration is highly desirable, as is experience with CRM/client management systems or intake and referral processes.
QUALIFICATIONS
Certificate III in Business, Business Administration or a related field highly advantageous, or equivalent knowledge and experience.
LOCATION
Somerville, VIC
HOURS
Monday–Friday, 8:30am–5:00pm
EMPLOYMENT
Permanent Full-Time | 38 hours per week
...
AND MOST IMPORTANTLY
You'll be joining a team that believes: We Show Up.
We are Curious.
We Stand Out.
Our purpose is straightforward: We make an ordinary life doable for the people we support.
#J-*****-Ljbffr

📌 Reception & Intake Support Officer (Melbourne)
🏢 Doable
📍 Melbourne