Job Description
Are you an operations manager who wants to help grow a business?
Are you the type of person who is passionate about leading and developing a team that takes pride in its work?
Do you see yourself as someone who is process and performance orientated?
Salary: $100k - $115K + Super + Annual increases of 2-4%
Reviews: Annual increases of 2% to 4% when KPIs are met
Hours: 8:00am to 4:30pm, Monday to Friday.
(Flexible on start and finish times)
Location: Peakhurst (South West Sydney)
About the role
This is a role for someone who wants to build a long career in operations management.
You will step into a business with systems already in place but would also require your input to improve systems and make system improvements a task you own!
You will work closely with our current manager during a handover period, and take ownership of the day to day running of the company.
We are looking for someone who wants to learn, lead and take on responsibility, and help us keep delivering a wonderful service to our clients as we grow.
You will be supported to develop your management skills over time, with real scope to progress.
What you will be responsible for
Hiring, developing and building the team
Improving systems and operations
Staff reviews and regular check ins
Inventory management
Leading weekly and monthly meetings
Approving staff weekly pay, working closely with our internal accounts person
Reviewing and overseeing quotes, work orders and invoices alongside our internal staff and senior tradespeople
After hours support for pressing and urgent matters where required.
Key operational measures you will own
Financial weekly and monthly reporting (working with our external and internal accountant)
Revenue and gross margin performance against agreed weekly and monthly targets
Meeting budget targets
Net and GP performance
Job profitability (using software)
Labour productivity and operational costs maintained within approved budgets
Purchasing maintained within approved requirements and budgets
Customer orders fulfilled accurately and within agreed timeframes
Installation and service work completed within agreed timeframes
Customer complaints minimised and resolved promptly
Warranty and defective-product issues monitored and resolved
Workplace health and safety requirements consistently met
Operational processes reviewed and improved on an ongoing basis
What you will need for this position:
A minimum of 3 years' experience as an Operations Manager or similar
Solid organisation and the ability to stay calm and clear under a busy workload
Confidence with numbers: margins, budgets and targets
A genuine focus on customer service and quality
The drive to grow with the company and develop as a leader
Experience working with a Job Management System such as ServiceM8 or Simpro (highly desirable but not a requirement)
Current driver's licence
Trade or construction industry experience is highly desirable but not a requirement
About us
We are an established Sydney plumbing and roofing company with a solid reputation built over the last 15 years of quality work and looking after our clients.
We run an in-house team of skilled tradespeople and support staff, and we take pride in delivering a genuinely great service to our existing customers.
We work with B2B and B2C clients across Sydney.
We are growing, we have a very aggressive growth plan for the next ***** months.
This includes adding an additional service offering to our clients.
We are after an employee looking for steady employement to lead our team from the front
A stable, established business with systems already in place
A proper handover and support as you step into the role
Real opportunity to grow your management career as the company grows into a senior operations manager
A team that takes pride in its work and its service
Superannuation
Annual increases of 2 to 4% when KPIs are met
Real career progression and growth.