Assistant Experience Manager (Brisbane or Sydney)
About Us:FeverUp is both the leading global platform for entertainment discovery, and a leader in curating and promoting unique live experiences, events, and activities.
About the Position:We are seeking a dedicated and enthusiastic Assistant Experience Manager to support our new immersive experiences at our brand new venue in Brisbane.
This Assistant Experience Manager will be responsible for assisting all daily operations experience, ensuring a smooth, safe, and enjoyable experience for all visitors with the Experience Manager.
This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service.
Start date: Brisbane- immediate start-Early to mid November ****
Key Responsibilities:
Operational Management:
Supporting the Experience Manager byensuring the quality of the experiencetaking place in the venue, including cleanliness of the site, site safety, and event operations.
Maintenance ofrosterand daily checklists.
Comfortable with technologyand willing to learn new tools
Assist withordering supplies, managingmerchandise stock, and keepingoperational expenditure (OPEX)low
Support opening/closing procedures, cover shifts and provide operational flexibility
Event Quality:
Ensuring the quality of the experience of events taking place in the venue.
Provide a welcoming and informative introduction to all guests and have passion fordelivering positive experiencesto guests.
Handleroutine customer inquiriesand issues
Monitoring guest satisfaction,gathering feedback,



and regular reporting on experience quality to Experience Manager
Team Leadership and Scheduling:
Supervise and support a team of guest attendants and technical staff, and assist training of any current staff where required.
Must possess 1-2 years of leadership or supervisory experience managing teams and staff members.
Creating and managingstaff rosters
Participation inmanagement meetingswith project manager
Health, Safety and Incident Management
Implement and monitor health and safety protocols.
Manageemergency proceduresand implement first aid when necessary.
Formalincident reporting(e.g. for injuries or abusive behaviour) to project manager
Ensuring compliance withlocal laws and internal policies
Dealing withall contractors, suppliers, cleaning companies, and liaising with any external teamsrunning an event on-site.
Assisting the communication with Marketing, PR, VIPs, and corporate teams for onsite activities
Must Have:
Minimum 1+ years of experience in events, entertainment, or hospitality
Comfortable troubleshooting technical issues or reviewing system logs
Australian work authorisation is required for this position
Ability to work flexible hours, weekends, and holidays
Hold (or willing to obtain) First Aid certification and Working with Children Check
Excellent customer service and communication skills
Passionate about improving customer experience
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📌 Assistant Experience Manager (Brisbane Or Sydney) (Queensland)
🏢 FeverUp
📍 Queensland