Job Description
We're seeking a Level 2 Field Technician who thrives on variety, enjoys working directly with clients.
This role is a balance of onsite and remote support, where you'll resolve technical issues, implement solutions, and contribute to the ongoing improvement of client environments.
You'll work across modern IT environments including Microsoft 365, Azure, security platforms, and hybrid infrastructure, while delivering exceptional customer experiences.
What You'll Do
Provide onsite and remote technical support across a diverse client base
Troubleshoot Windows, macOS, and business applications
Administer and support Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
Support Microsoft Azure / Entra ID (Azure AD) environments and hybrid identity
Implement and manage Microsoft security solutions including:
Microsoft Defender for Business / Endpoint
Conditional Access & MFA
Email security & threat protection
Assist with cloud migrations and modern workplace deployments
Configure and deploy desktops, laptops, and network infrastructure onsite
Support firewalls, switches, Wi‐Fi, and VPN connectivity
Maintain accurate documentation and ticket records
Work collaboratively with senior engineers and **escalate** when required
Skills & Experience
Core Requirements
3+ years' experience in an MSP or IT support environment
Robust experience with Microsoft 365 administration and support




Solid understanding of Azure fundamentals and identity management
Experience with cloud-first and hybrid environments
Positive working knowledge of networking
Hands-on troubleshooting across desktops, servers, and user environments
Security-Focused Experience (Highly Valued)
Endpoint protection and EDR solutions
Email security and anti‐phishing protection
Identity security (MFA, Conditional Access, Zero Trust concepts)
Backup and disaster recovery solutions
Understanding of cybersecurity best practices for SMB environments
Technical Exposure
Microsoft 365, Azure, Active Directory (on-prem & hybrid)
Windows ******* environments
Firewalls, routers, and managed switches
Virtualisation platforms (advantageous)
What You'll Bring
Excellent communication and customer service skills
Strong troubleshooting mindset and attention to detail
Ability to work autonomously and in a team environment
A passion for learning and staying current with Microsoft technologies
A proactive approach to security and continuous improvement
Valid driver's licence and willingness to travel to client sites
Why Join Us?
Work with modern Microsoft cloud and security technologies
Exposure to a wide range of client environments and projects
Clear career progression into Senior, Cloud, or Security roles
Collaborative, supportive team culture

📌 Level 2 Field Technician (New South Wales)
🏢 LAN Secure
📍 New South Wales