Seagrass Boutique Hospitality Group
are looking for experienced
Central Reservations Agents
to join our central reservations team in
Rhodes
.
Working directly with the Central Reservations Manager, you will be responsible all reservations for
Sydney based steak house restaurants
-
The Meat & Wine Co
and
6 Head
. Being the first point of contact with our guests, our agents should want to make apositive impact on the people you interact with, leaving them with a memorable first impression.
Key tasks:
Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests
Maintain a thorough knowledge of all stores and promotions
Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
Respond to all guest feedback




Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members.
Perks include:
Employee discounts over 3 brands
A training program dedicated to developing our team and giving them the best opportunities to succeed
Potential career progression with a national company
Support from an experienced dedicated team
What we are looking for:
A Team player with high level of initiative and the ability to work autonomously
Previous reservations management experience within restaurant essential.
Proficient computer knowledge and skill essential, i.e., Microsoft Word/excel, email. Specific experience with other computer systems is preferred including; Seven Rooms, Phone Systems, Google Drive, POS, time & attendance, online training.
Excellent communication, attention to detail, administration and time management skills
7-day availability, though the regular roster will likely be Fridays, Saturdays and Sundays.
Working hours:
Fridays: 11am - 9pm
Saturdays: 11am - 9pm
Sundays: 12pm - 9pm
#J-*****-Ljbffr

📌 Central Reservations Agent (New South Wales)
🏢 The Meat and Wine
📍 New South Wales