Job Description
Apex Support Service Pty Ltd – Sydney CBD NSW
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Apex Support Services is seeking a proactive, compassionate, and experienced Team Leader to oversee the delivery of high-quality disability support services across the Greater Sydney region and surrounding areas.
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This is a mobile, field-based role that combines leadership, participant support, staff development, and operational oversight. Reporting to the Operations Team, you will play a key role in participant onboarding, care planning, staff supervision, quality assurance, and ensuring all supports are delivered in accordance with the NDIS Practice Standards and NDIS Code of Conduct.
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KEY DUTIES & RESPONSIBILITIES
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Participant Intake & Care Planning
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Part-take in participant intake meetings and assessments.
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Develop, implement, and regularly review individualised support plans, risk assessments, and care documentation.
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Work collaboratively with participants, families, guardians, and allied health professionals to achieve participant goals.
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Onboard and Support Disability Support Workers.
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Provide ongoing coaching, performance feedback, and field-based supervision.
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Promote best practice, person-centred supports, and compliance with organisational policies.
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Rostering & Operational Coordination
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Assist with rostering, workforce planning, and participant-to-support worker matching.
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Monitor service delivery to ensure continuity of supports and efficient resource allocation.
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Respond to operational issues and provide leadership to the support team.
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Participant Support & Quality Assurance
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Provide direct support to participants when required, including in-home, community access, Supported Independent Living (SIL), and respite services.
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Conduct regular quality assurance visits to ensure supports are delivered safely and effectively.
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Support participants with complex needs while promoting independence, dignity, and choice.
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Compliance & Documentation
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Maintain accurate participant records and case notes.
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Complete incident reports, restrictive practice documentation, risk assessments, and care plan reviews.
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Ensure all documentation meets NDIS Quality and Safeguards Commission requirements and Apex Support Services policies.
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Stakeholder Engagement
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Build positive relationships with participants, families, Support Coordinators, allied health professionals, and other key stakeholders.
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Represent Apex Support Services professionally and contribute to continuous service improvement.
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QUALIFICATIONS & EXPERIENCE
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Diploma or Bachelor's degree in Community Services, Disability, Social Work, Psychology, Human Services, Nursing, or a related field (or equivalent industry experience).
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Minimum 1–2 years' experience working within the disability sector.
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Demonstrated experience supporting people with physical disabilities, intellectual disabilities, autism, acquired brain injury, psychosocial disability, and other complex support needs.
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Experience developing care plans, conducting participant intakes, and supervising or mentoring support staff.
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Sound knowledge of the NDIS Practice Standards, NDIS Code of Conduct, and person-centred support principles.
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Current competency in medication administration, manual handling, infection control, and the use of mobility equipment such as hoists and transfer aids.
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MANDATORY REQUIREMENTS
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Current NDIS Worker Screening Check.
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Current Working with Children Check.
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Current First Aid and CPR Certificate.
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Police Check
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Current Australian Driver Licence and reliable, fully insured vehicle.
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Willingness to travel across Greater Sydney and surrounding regions as required.
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NDIS Training Modules
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Infection Control Training for COVID-19
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WHAT WE OFFER
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Opportunity to join a growing and supportive NDIS provider.
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Ongoing professional development and training.
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Supportive leadership and cooperative team culture.
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Career progression opportunities.
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A rewarding role where you can make a genuine difference in the lives of people living with disability.

📌 Ndis Team Leader (New South Wales)
🏢 Apex Support Service
📍 New South Wales