Job Description
We are seeking a highly organised and proactivePermanent Full-Time Dispatch Coordinatorto manage the efficient dispatch of linen from our commercial Laundry located at Banyo, QLD ****.
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Monday to Friday 05:00 to 13:06 pm
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In this role, you will coordinate the daily flow of linen through the dispatch dock, ensure customer orders are packed and loaded accurately, and work closely with Production, Pack-out, Client Services and contractors to make sure deliveries leave on time and in line with customer requirements.
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This is a fast-paced role where strong communication, attention to detail and the ability to manage competing priorities are essential.
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About Us
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HCS is a Catholic Ministry of Mercy Partners, established by the Sisters of Mercy in ****. HCS is a social enterprise with an emphasis on restoring the dignity to those who are often locked out of employment due to disability and difference by helping them gain meaningful employment in a secure, supportive, and welcoming environment. HCS empowers people of all abilities to succeed, currently through the provision of high-quality laundry and cleaning services.
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Key responsibilities
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Coordinate the daily flow of linen through the dispatch dock.
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Ensure customer linen trolleys are packed accurately and ready for scheduled departures.
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Coordinate loading of delivery vehicles in line with manifests and transport schedules.
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Check orders are complete and ready for dispatch prior to loading.
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Prioritise urgent and same-day orders where required.
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Liaise with Production, Pack-out, Client Services and Logistics regarding order progress and delays.
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Escalate incomplete or delayed orders to minimise service disruptions.
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Maintain accurate dispatch records and documentation.
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Use Microsoft Office and laundry-specific systems to update reports and operational information.
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Maintain a clean, organised and protected dispatch area.
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About you
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We are seeking someone with:
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Strong organisational and coordination skills
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Excellent communication and stakeholder management skills
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Experience in warehouse, logistics, transport, manufacturing or commercial laundry operations
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Ability to manage multiple priorities and remain calm under pressure
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Strong attention to detail and problem-solving ability
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Confidence using Microsoft Office, mobile devices and operational systems
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Knowledge of WHS requirements in an industrial or warehouse environment
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Experience in commercial laundry or dispatch/transport coordination
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Be part of a supportive and fast-paced team
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Play a key role in ensuring customer deliveries are accurate and on time
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Work in a role where your coordination and problem-solving skills make a real impact
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📌 Dispatch Coordinator (Queensland)
🏢 Holy Cross Services
📍 Queensland