At Merlo Coffee, we've built our reputation on exceptional coffee and genuine relationships. As we continue to grow our wholesale footprint, we're looking for an experienced Account Manager to join our team, take ownership of a territory and drive growth. This is a high-impact role for someone who thrives in market, builds strong partnerships, and is motivated by both winning new business, nurturing and growing existing accounts.
About the role
Reporting to the head of our Sales Team, you will be out in market developing your territory, chasing new opportunities and bringing new customers on board, while also strengthening and growing our existing wholesale partnerships. You'll take full ownership of your territory, building a strong pipeline, converting opportunities, and delivering a consistently high standard of service that reflects the Merlo brand.
What You'll be doing
Managing and growing a portfolio of wholesale cafes, workplace and hospitality customers
Actively developing your territory, identifying, pursuing and securing new business opportunities
Building and maintaining a strong pipeline through networking and proactive prospecting
Strengthening existing relationships to unlock further growth and long-term value
Acting as the primary point of contact for all customer needs and enquiries
Conducting regular customer visits and maintaining accurate activity reporting
Coordinating onboarding of new customers to ensure a seamless experience
Supporting equipment servicing schedules and coordinating with internal teams




Partnering with our Coffee Trainers to deliver training and elevate customer capability
Monitoring sales performance and contributing to weekly and monthly reporting
What We're Looking For
Minimum 3-5 years' experience in FMCG account management, sales, or a similar role
A natural hunter mindset with a track record of winning new business
Solid ability to build and maintain long-term customer relationships
Commercially astute with the ability to identify and act on growth opportunities
Highly organised, self-motivated and comfortable working autonomously in a field-based role
Excellent communication and negotiation skills
Passion for coffee and delivering exceptional customer experiences
Why Join Merlo
Be part of a respected and growing Australian coffee brand
Work closely with a passionate and experienced team
Take ownership of your territory and make a real impact
Competitive salary, plus great bonus structure, plus super, plus tools of trade
Generous employee discounts on coffee, beans, food, merch and coffee related products.
A strong culture built on respect, excellence, and passion for coffee
At Merlo we care about our people, our customers and of course our coffee. To ensure we successfully continue to maintain the Merlo magic, we follow the 'Merlo Recipe' in everything we do.
R
espect -
E
xcellence -
C
ustomer Service -
I
ntegrity -
P
assion -
E
ducation.
For more informationvisit:

.
#J-*****-Ljbffr

📌 Wholesale Account Manager - Brisbane South/ Gold Coast
🏢 Merlo Coffee
📍 Brisbane