Position: Administration Assistant / Customer Service Role
Location:
Tweed Heads South
Employment Type:
Permanent / Ongoing
Hours:
4–5 day work week - flexible | Monday–Friday only | 9:00am–5:00pm
Pay Rate:
$*****–$***** per hour + superannuation based on experience
The Opportunity
We're seeking a confident, friendly and experienced customer-focused skilled with a high attention to detail to join our small easy going team at head office in a dedicated Customer Service Officer role. This is an ideal position for someone who thrives in a structured, weekday-only environment and enjoys being the first point of contact for clients across Australia.
You'll handle inbound enquiries, provide accurate information nationally and support internal teams while working within established systems and processes. With flexible 4–5 day arrangements and consistent 9–5 hours, this role offers excellent work-life balance and the chance to grow within a supportive, nationwide organisation.
What's On Offer
Competitive pay:
$*****–$***** per hour + super
Adaptable schedule:
4 or 5 days per week (Monday–Friday)
Stable hours:
9:00am–5:00pm, no shifts, no weekends
National exposure:
Work with clients and teams across Australia
Supportive culture:
Professional, collaborative head office environment
Career growth:




Opportunities for development and progression
About the Role
Answer and manage a high volume of inbound phone and email enquiries especially in summer.
Provide friendly, accurate and timely information to clients and stakeholders
We encourage proactive suggestions for improving procedures, policies and any areas where you see opportunities to strengthen our current environment.
Navigate multiple internal systems to record and update customer details
Direct complex queries to the appropriate departments when required
Maintain accurate records and follow company procedures and privacy standards
Contribute to continuous improvement in service delivery and client experience
About You
Confident, personable and genuinely enjoys helping people
Experienced in customer service, contact centre or senior administration roles
Comfortable using business systems and learning new technology quickly
An excellent communicator with strong active listening skills
Calm and professional, even in high-pressure situations
Ability to work autonomously
Detail-oriented, reliable and self-motivated
A positive team player who works well within an established structure
Advantageous:
Previous experience in a
senior customer service role
or team leadership capacity.
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📌 Admin Assistant / Customer Service Officer (Tweed Heads)
🏢 Sanitair
📍 Tweed Heads