Job Description
Position: Administration Assistant / Customer Service Role
n Location: Tweed Heads South
n Employment Type: Permanent / Ongoing
n Hours: 4–5 day work week - flexible | Monday–Friday only | 9:00am–5:00pm
n Pay Rate: $*****–$***** per hour + superannuation based on experience
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The Opportunity
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We're seeking a confident, friendly and experienced customer-focused professional with a high attention to detail to join our small easy going team at head office in a dedicated Customer Service Officer role. This is an ideal position for someone who thrives in a structured, weekday-only environment and enjoys being the first point of contact for clients across Australia.
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You'll handle inbound enquiries, provide accurate information nationally and support internal teams while working within established systems and processes. With flexible 4–5 day arrangements and consistent 9–5 hours, this role offers excellent work-life balance and the chance to grow within a supportive, nationwide organisation.
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What's On Offer
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Competitive pay: $*****–$***** per hour + super
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Flexible schedule: 4 or 5 days per week (Monday–Friday)
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Stable hours: 9:00am–5:00pm, no shifts, no weekends
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National exposure: Work with clients and teams across Australia
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Supportive culture: Professional, cooperative head office environment
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Career growth:



Opportunities for development and progression
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About the Role
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Answer and manage a high volume of inbound phone and email enquiries especially in summer.
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Provide friendly, accurate and timely information to clients and stakeholders
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We encourage proactive suggestions for improving procedures, policies and any areas where you see opportunities to strengthen our current environment.
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Navigate multiple internal systems to record and update customer details
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Direct complex queries to the appropriate departments when required
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Maintain accurate records and follow company procedures and privacy standards
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Contribute to continuous improvement in service delivery and client experience
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About You
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Confident, personable and genuinely enjoys helping people
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Experienced in customer service, contact centre or senior administration roles
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Comfortable using business systems and learning new technology quickly
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An excellent communicator with strong active listening skills
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Calm and professional, even in high-pressure situations
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Ability to work autonomously
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Detail-oriented, reliable and self-motivated
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A positive team player who works well within an established structure
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Advantageous: Previous experience in a senior customer service role or team leadership capacity.
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