Job Description

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Hours: 8:00pm
7:15am, 4 on 4 off covering the 7 day week (All roles required for at least 2 weeks full time training, Monday
Friday 9am
5pm from start date)

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Hourly rate: £12.88 per hour + £1.50 per hour night shift allowance

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Location: McCarthy House, Ringwood, BH24 3FA

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Do you want a role where you can make a difference?

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What you’ll be doing as a Call Operator

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Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

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Accurately logging each call and inputting information into our CRM call handling platform

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Being an integral part of a supportive team that provides the best possible experience for Residents

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What we are looking for

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Customer service experience whether that be from call centres, retail, hospitality, or the care sector

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Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving

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Someone with an empathetic approach

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Positive standard of English and ability to enter data into systems accurately

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What you can expect in return

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Competitive rates of pay

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Fantastic Colleague advantages

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Supportive and friendly team

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Extensive training from initial induction and throughout your career

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Career development opportunities

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Secure, secure and contemporary offices based in Ringwood

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Free on-site parking

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Rewarding work; you’ll be making a positive difference every day

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Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you’ll work just 184 days a year (that’s essentially half the year off!)

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This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.

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