Kclean Services Pty Ltd is a dedicated cleaning services company committed to delivering exceptional, professional cleaning solutions to our valued clients.
We pride ourselves on maintaining the highest standards of cleanliness, reliability and customer satisfaction.
Our team works across the greater Sydney region, providing comprehensive cleaning services to residential and commercial clients who demand excellence.
About the role
We are seeking aClient Service Managerto join our team in Prestons, NSW on a full-time basis.
In this pivotal role, you will be the primary point of contact between Kclean Services and our clients, ensuring that every interaction reflects our commitment to outstanding service delivery.
You will be responsible for managing client relationships, addressing concerns, coordinating service schedules, and ensuring that our cleaning teams meet the expectations of our clientele.
This position is essential to our business, as you will directly impact client satisfaction, retention and the reputation of our company.
Key responsibilities
Serve as the main point of contact for clients, responding promptly to enquiries, concerns and service requests
Manage and maintain detailed client records and account information, ensuring accurate communication and billing
Coordinate and schedule cleaning services to optimise team efficiency whilst meeting client requirements
Address and resolve client complaints and service issues professionally and promptly
Liaise between clients and cleaning teams to ensure service quality standards are consistently met
Process new client onboarding, providing them with information about services, procedures and expectations
Monitor service performance and provide feedback to management regarding client satisfaction and potential areas for improvement




Maintain accurate records of service dates, times, client preferences and any special requests
Assist with invoicing, billing inquiries and administrative tasks as required
Contribute to the development and implementation of improved client service processes
Rostering of staff using online portal
Managing of outcome based KPI's
What we're looking for
Proven experience in a customer service or client-facing role, preferably within the cleaning services industry or a related field
Excellent communication skills, with the ability to interact professionally with clients, staff and management
Strong organisational and time management abilities, with capacity to manage multiple client accounts simultaneously
Proficiency in using computer systems and software, including scheduling applications, email and data entry programs
Problem-solving mindset with the ability to address client concerns calmly and professionally
Reliability and punctuality, with a commitment to maintaining consistent service standards
A customer-focused attitude with genuine interest in ensuring client satisfaction
Ability to work independently and as part of a team
Preferably, experience in scheduling, dispatch or operations management would be advantageous
What we offer
Full time permanent employment with a stable and growing company
Competitive salary commensurate with experience
Supportive workplace culture where your contribution is valued and recognised
Opportunities for professional development and career progression within the organisation
A role that directly impacts client satisfaction and company success
Work-life balance with standard full-time working hours based in Prestons
A professional team environment where collaboration and communication are encouraged
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📌 Client Service Manager (New South Wales)
🏢 Kclean Services
📍 New South Wales