Job Description
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Customer Service Officer | Wyndham Area
$***** per hour + Super | Multiple Opportunities Available
n These are
short-term assignments commencing ASAP
, with opportunities available through to
November, December and January
.
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Seeking
Customer Service Officers
to join a large and well-respected local government organisation in Melbourne's west.
n We have several
opportunities available
with both
full-time and part-time arrangements
on offer, making these roles ideal for experienced customer service professionals looking for flexibility and the opportunity to make a meaningful contribution to the local community.
Available Working Arrangements Full-Time n
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38 hours per week
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Monday to Friday
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Part time n
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21 hours per week
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Monday, Thursday and Friday
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About the Role n
As a Customer Service Officer, you will be the first point of contact for community members, providing exceptional service across both face-to-face and telephone channels.
n You will assist customers with enquiries, resolve issues where possible, process payments, maintain accurate records and contribute to a positive customer experience.
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Responsibilities include:
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Providing professional front counter and contact centre support
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Responding to customer enquiries via phone and in person
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Processing payments and cashiering transactions
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Managing customer requests and maintaining accurate records
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Assisting with complaints and customer resolutions
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Maintaining customer information and community resources
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Supporting administrative and reporting functions
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Working collaboratively within a customer-focused team environment
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About You n
To be successful in this role, you will bring:
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Previous experience in a customer service, contact centre or reception environment
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Strong communication and interpersonal skills
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Confidence handling a high volume of enquiries
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Experience working with multiple systems and applications
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Good attention to detail and ability to manage competing priorities
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Cash handling, EFTPOS or cashiering experience will be highly regarded
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A positive, professional and team-focused approach
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If this sounds like your next opportunity, we'd love to hear from you.
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At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
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You can read more about our commitment to diversity and inclusion at diversity-and-inclusion.
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📌 Customer Service Officer (Shepparton)
🏢 Chandler Macleod Group
📍 Shepparton