Excellent long-term prospect to develop your commercial & account management skills
An exciting opportunity is available for an experienced Product Support Specialist to join a growing organisation within the pharmaceutical industry, based in Eastern Creek.
This is a varied, client-focused role where you will support key customers and accounts, coordinate product requirements, manage customer enquiries, and work closely with internal teams to deliver a high level of service.
This business is entering an exciting period of growth and is seeking a motivated individual to join the team.
If you are looking to build your career in the pharmaceutical industry while developing your commercial, account management and business development skills, we would love to speak with you.
About the Role:
Act as a key contact for clients, providing ongoing product, customer and account support
Build and maintain strong client relationships
Manage customer enquiries and coordinate solutions through to resolution
Develop a strong understanding of products, customer requirements and account needs
Coordinate projects and liaise with internal teams to ensure customer needs are met
Manage orders, forecasting, quotations, pricing and reconciliations
Identify opportunities to add value and support business growth
Assist with business development and the growth of existing client relationships




Contribute to process improvement within an increasingly digitalised environment
About You:
We are looking for someone who is confident working with customers and has the ability to build robust relationships while managing multiple priorities.
You will ideally have:
Previous experience in Product Support, Account Management, Client Services, Customer Service, Sales Support or a similar client-facing role
Strong communication and relationship-management skills
Excellent attention to detail, organisational and administrative skills
A proactive, solutions-focused approach
Confidence working with internal and external stakeholders
An interest in the pharmaceutical, scientific or manufacturing industry
Tertiary qualifications in a relevant discipline, such as pharmacy, science or allied health
Previous pharmaceutical, pharmacy, manufacturing or scientific experience, highly regarded
What's on Offer?
Up to $100K + super
Eastern Creek location
Modern, state-of-the-art facility
Join a growing pharmaceutical manufacturing organisation
Opportunity to develop commercial, account management and business development skills
Long-term career progression
Supportive and collaborative team environment
Be part of an organisation investing in technology, automation and manufacturing growth
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📌 Product Support Specialist (New South Wales)
🏢 Alexander Appointments
📍 New South Wales