Job Description
Are you a confident communicator who thrives on building relationships and finding solutions? We are seeking a motivated Full-Time Accounts Receivable Officer to manage account portfolios spanning over a wide range of customer segments.
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This is primarily a phone-based role working from office, helping customers navigate their accounts while protecting business revenue. You will manage account portfolios spanning a wide range of customer segments, conducting high-volume inbound and outbound calls and emails to contact overdue customers.
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Key responsibilities
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Oversee and action a diverse ledger of accounts, adapting your communication style to fit corporate clients and everyday small businesses
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Conduct high-volume inbound and outbound calls and emails to contact overdue customers
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Partner with internal customer service, sales, and credit risk teams to resolve billing disputes and smooth out account anomalies
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Efficiently handle objections, disputes, and broken payment promises by renegotiating terms or escalating the file
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Maintain precise, compliant file notes and customer records within databases
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Run credit checks, set credit limits, and enter customer details for new customer onboarding
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Work productively towards both individual and team collections targets
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About you
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An exceptional communicator who can easily pivot from a firm, professional commercial discussion to handle challenging financial conversations calmly
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Good problem-solving skills and a practical approach to resolving account issues
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Previous experience in debt collection, credit control, or high-volume customer service (banking, utilities, telco, or agency settings) is highly regarded
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Basic MS Office skills and comfortable learning new software and navigating multiple systems simultaneously
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Strong attention to detail and good reconciliation skills
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The ability to work independently while also being a solid team player
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About us
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At FVS, we pride ourselves on being a national fire protection company that has never lost its family-owned values.
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Join a growing fast-paced Australian business and build skills across collections, reconciliations and credit applications
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Supportive Finance team and collaborative working environment
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Prospect to make a direct impact on cash flow and business performance
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Exposure to the full end-to-end credit and collections process
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Chance to develop your career within Finance
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A role where your initiative and ideas for improving processes are valued
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Fully paid, comprehensive training to set you up for success
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📌 Accounts Receivable Officer (Queensland)
🏢 FVS Fire
📍 Queensland