Job Description
Lead a High-Performing Team. Drive Growth. Deliver Exceptional Customer Experience.
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For over 35 years, Apollo Blinds has been helping Australian homeowners transform their spaces with quality blinds, awnings, shutters, curtains & screens. Built on a reputation for exceptional customer service, quality products and professional installations, we continue to grow through our commitment to delivering outstanding customer experiences.
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We are seeking an energetic and results-driven Branch Manager to lead and grow our branch operations. This is a hands-on leadership role for someone who thrives on developing people, increasing sales performance, driving installation excellence, and ensuring outstanding customer service.
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You'll be responsible for leading a team across sales, administration, and installation while maintaining high operational standards and delivering profitable business growth.
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If you're passionate about building successful teams and creating exceptional customer outcomes, we'd love to hear from you.
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About the Role
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As Branch Manager, you will take ownership of branch performance with a solid focus on:
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Growing sales revenue and improving conversion rates
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Managing and developing sales and installation teams
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Delivering exceptional customer service and customer satisfaction
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Driving branch profitability and business growth
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Maintaining operational excellence and company standards
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Building a positive, high-performance workplace culture
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Key Responsibilities
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Sales Leadership & Business Growth
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Lead and mentor the sales team to achieve and exceed targets
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Monitor and improve sales conversion rates
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Drive accountability and a results-focused sales culture
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Analyse branch performance data to identify growth opportunities
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Develop and implement local business development initiatives
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Manage branch budgets, margins, and profitability
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Installation Operations
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Oversee installation scheduling and delivery
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Ensure installations are completed to a high standard
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Monitor and reduce installation costs without compromising quality
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Manage subcontractor relationships and compliance requirements
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Ensure installation paperwork, job completion records, and quality documentation are maintained
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Proactively manage reworks and warranty issues
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Customer Service Excellence
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Resolve customer issues, disputes, and complaints professionally
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Monitor and respond to customer feedback and reviews
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Ensure customer enquiries and service tickets are managed promptly
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Create a customer-first culture focused on positive outcomes
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Maintain strong communication throughout the customer journey
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People Leadership
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Recruit, train, coach, and develop staff
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Conduct performance management and mentoring
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Foster a positive and accountable team environment
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Ensure compliance with company procedures and standards
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Coordinate ongoing product and system training
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Operational Management
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Manage showroom presentation and standards
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Monitor branch expenses and budgets
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Oversee payroll processes, timesheets, commissions, and contractor claims
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Complete reporting requirements and performance analysis
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About You
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To be successful in this role, you will have:
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Proven experience in a Branch Manager, Operations Manager, Sales Manager, or similar leadership role
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Strong track record of growing sales and improving business performance
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Experience leading customer-facing teams
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Excellent people management and coaching skills
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Strong problem-solving and conflict-resolution abilities
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Financial acumen with experience managing budgets and profitability
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High levels of organisation and attention to detail
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A hands-on, proactive management style
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Excellent communication and leadership skills
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What's on Offer?
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Salary Package
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Fully maintained company vehicle
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10% profit share incentive
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Opportunity to directly influence branch growth and profitability
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Autonomy to lead and develop your team
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Supportive leadership environment
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Long-term career growth opportunities
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📌 Branch Manager (Coffs Harbour)
🏢 Apollo Window Blinds
📍 Coffs Harbour