Job Description
Location: Erina, New South Wales / Full Time
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Home Care Assistance Central Coast
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Position: Care Partner
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Location: Erina, New South Wales / Full Time
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Ready to use your clinical skills in a role that allows you to truly get to know your clients?
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At Home Care Assistance Central Coast, we believe growing older shouldn't mean giving up independence, choice or quality of life.
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We're looking for an experienced and compassionate Care Partner to join our team, supporting older Australians to remain safe, healthy and connected in their own homes.
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You'll work closely with clients, families, care workers and health professionals to coordinate services, identify risks early, support changing care needs and ensure clients receive exceptional person-centred care.
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Why Join Home Care Assistance?
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Monday to Friday role
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Supportive and collaborative team culture
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Opportunity to build genuine long-term relationships with clients
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Professional development and career growth opportunities
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Meaningful work that directly improves the lives of older Australians
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Be part of an organisation committed to excellence, innovation and quality care
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About the Role
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As a Care Partner, you will manage a portfolio of Home Care Package clients across the Central Coast region.
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You will play a key role in ensuring clients receive the right supports at the right time, while helping them achieve their goals and maintain independence at home.
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Your responsibilities will include:
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Conducting client onboarding, assessments and care planning.
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Completing regular care plan reviews and monitoring changing needs.
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Coordinating services and supports in partnership with clients and families.
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Identifying risks and escalating clinical concerns appropriately.
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Working collaboratively with allied health providers, GPs, hospitals and community services.
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Monitoring client budgets and supporting informed decision-making.
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Maintaining accurate documentation and compliance with aged care requirements.
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Supporting positive client outcomes through proactive case management and relationship building.
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Essential Qualifications
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MinimumCertificate IV in Community Services(or a related field such as Aged Care, Case Management, or Disability)
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Enrolled Nurses (EN) and Registered Nurses (RN) are welcome and encouraged to apply
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Current national police check (or willingness to obtain)
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Working rights in Australia
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Experience
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Minimum3–4 years' experience in case managementof Home Care Packages, including experience transitioning clients into theSupport at Home (SAH)program
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Demonstrated experience managing a caseload spanningall levels of care, including complex care needs
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Proven experiencemanaging and monitoring client funds/budgets, including forecasting, utilisation tracking, and ensuring services remain within approved budgets
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Experience liaising with a broad range of stakeholders across the aged care ecosystem (e.g. allied health, GPs, hospitals, My Aged Care, service providers,
families/representatives)
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Knowledge & Technical Skills
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Sound understanding of,



and demonstrated ability to apply, theSupport at Home (SAH) programguidelines and requirements
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Strong understanding of Transitioning Home Care Package guidelines, Aged Care Quality Standards, and relevant consumer directed care principles
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Confident and accurate inbudgeting and financial management of client funds
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Good working knowledge of care management systems/software, with a strong overall "sense of systems" (data accuracy, workflows, documentation, compliance)
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Ability to interpret assessed client needs and translate these into an appropriate, funded care plan
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Key Attributes & Capabilities
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Client-focused— places the client and their goals at the centre of every decision
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Solution-focused— proactively identifies and resolves issues rather than escalating unnecessarily
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Strong critical thinking— able to assess complex or competing needs and make sound, well-reasoned decisions
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Skilled atnavigating clients toward the best possible outcomesagainst their assessed needs and available budget
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Comfortable managing a diverse caseload, from low-level support through tocomplex care
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Cooperative team player who thrives as part of adynamic, fast-paced team
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Strong stakeholder engagement and relationship-building skills across thebroader care ecosystem
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Excellent organisational skills, with the ability to manage competing priorities and deadlines
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Clear, professional written and verbal communication
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Desirable
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Prior experience with SAH transition projects or implementation
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Experience in a multi-site or regional care partner/case management role
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Clinical background (EN/RN) with case management experience
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📌 Community Care Partner (Central Coast)
🏢 Home Care Assistance
📍 Central Coast