Job Description
IT Support Analyst page is loaded## IT Support Analystlocations: Australia | FNQ | Cairns Branchtime type: Full timeposted on: Posted Todayjob requisition id: JR********Company :**Hastings Deering (Australia) Ltd**What you'll be doing:**Hastings Deering is currently on the hunt for an IT Support Analyst (Level 1) to join our team based in **Cairns**. This is a permanent, full-time position working a Monday to Friday rotational roster covering the hours of 6:00am to 10:00pm (8-hour shifts). You'll also participate in an **after-hours on-call roster**, providing support for critical business systems and operations when required.
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Reporting to the Manager - Technology Customer Services, the IT Support Analyst's primary responsibility is to provide quality IT Desktop support services on a daily basis for Hastings Deering users, while working closely with other IT functions to deliver application support, ticket management and administrative activities.**This role will involve the following key duties and
responsibilities:***
Monitor and prioritise the Service Desk ticketing system, responding effectively to incidents and service requests* Provide phone, remote and onsite technical support for hardware, software and connectivity issues* Diagnose and resolve Level 1 technical issues, escalating more complex matters when required* Support end-user hardware including desktops, laptops, mobile devices, printers and meeting room technology* Configure, deploy and maintain hardware and software to support business operations* Document incidents, requests and resolutions in line with ITIL best practices* Participate in an on-call roster to support critical business systems outside of standard operating hours* Collaborate with IT teams to deliver service improvements and maintain a high level of customer
satisfactionHastings
Deering is proud to be one of the top five Caterpillar dealerships globally.



We sell, rent and support Cat(R) products across a range of industries, including resources, construction, transport, power systems, government, primary industries and marine.
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With more than 3,500 employees across Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, we're committed to building a workforce that delivers exceptional outcomes for our customers while providing rewarding career opportunities for our people.**When you join our team at Hastings Deering, you'll benefit from:****Body, Mind & Wallet Support** - Free health checks, Employee Assistance Program, discounted private health insurance, salary continuance insurance, and programs designed to support your physical, mental and financial wellbeing.**Career Paths That Work for You** - Access training, mentorship and career development opportunities tailored to your role, with pathways to grow across our business.
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Recognition That Rewards Performance - Enjoy a competitive remuneration package, annual salary reviews and access to employee discounts, rewards and recognition
programs.**Innovation
& Continuous Improvement** - Work within an organisation that embraces technology, encourages new ideas and continuously strives to improve the way we work.**A Diverse Team with Solid Connections** - Be part of a supportive, inclusive workplace with regular team events,



social activities and opportunities to collaborate across the business.**Support for Life's Important Moments** - Benefit from paid parental leave options and the backing of a business committed to supporting you both professionally and
personally.**Additional
Perks** - Free on-site parking and access to a range of employee benefits and wellbeing
initiatives.**About
you:**The successful applicant will demonstrate the following knowledge, skills and attributes:* Previous experience in a customer-focused IT Support, Service Desk or Level 1 Helpdesk role* Experience supporting end-user hardware including laptops, desktops, mobile devices, printers and meeting room technology* Sound knowledge of Microsoft Windows, Microsoft 365, O365 Admin Console, VPN technologies, Intune and network connectivity fundamentals* Strong troubleshooting and problem-solving skills with a focus on customer outcomes* Excellent communication and interpersonal skills, with the ability to support technical and non-technical users* Ability to manage multiple priorities and work effectively both independently and as part of a team* Willingness to participate in an after-hours on-call roster* Australian working rights**Highly regarded:*** Tertiary qualifications in Information Technology or a related field* Experience with Microsoft Dynamics AX and Warehouse Management Systems (SCALE)* Exposure to device deployment, imaging and hardware lifecycle activitiesIf you're interested in growing your career with a leading organisation, we'd love to hear from you!**Apply Now** - click the button
below.**Enquiries**:
**************Contact**: Bri Forbes, Talent Acquisition Advisor -
*******Hastings
Deering follows a Pre-Employment Process for all successful applicants, which may include employment references, police checks, medical assessments and other role-related assessments. Your Talent Acquisition Partner will support you throughout the process.*

📌 It Support Analyst (Queensland)
🏢 Hastings Deering
📍 Queensland