Job Description
Client Experience & Front of House Coordinator
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Saint Serene, Hawthorn
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Please attach a professional photo on your résumé and read the job description carefully before applying.
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Saint Serene is looking for a polished, organised and proactive Front of House Coordinator to manage the client experience and help keep the clinic running smoothly.
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This is a fast-paced role combining reception, hospitality, client communication, social media and clinic operations.
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Key Responsibilities
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Greet clients and manage the client experience
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Prepare customised beverages
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Manage bookings and client appointments
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Send personalised videos and text messages to clients
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Manage client confirmations and follow-ups
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Post Instagram Stories throughout the day
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Film treatments and clinic activity
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Edit simple social media content using CapCut
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Open and close the clinic
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Clean and flip treatment rooms
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Maintain clinic cleanliness and presentation
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Support clinicians with anything they need throughout the day
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Stay aware of the clinic schedule and what needs to happen next
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What We Are Looking For
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Highly organised
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Proactive
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Calm under pressure
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Excellent at multitasking
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Confident with clients




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Well presented
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Reliable and punctual
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Comfortable receiving feedback
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Comfortable working in a quick-paced environment
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Able to take initiative without constantly being told what to do
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Hours & Training
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Saint Serene operates Monday to Friday, 11:00 AM to 6:00 PM, Saturday 11:00AM to 5:00PM
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You will arrive at 9:45 AM every shift for structured training and clinic preparation before opening.
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Daily training may include:
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Client experience
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Communication
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Systems
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Sales
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Objection handling
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Skin and treatment knowledge
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Role-play
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Clinic operations
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Our Culture
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Saint Serene operates with a spirit of excellence.
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We believe in clear expectations, accountability, training and continuous improvement.
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Long-Term Career Opportunity
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Saint Serene is expanding, and as the business grows there will be opportunities for our strongest team members to move into more senior roles.
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Potential pathways may include:
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Senior Front of House
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Client Experience Management
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Clinic Operations
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Team Leadership
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Client Consultation
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Sales roles
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📌 Receptionist/ All Rounder (Victoria)
🏢 Saint Serene
📍 Victoria