Job Description
Patient Consultant & Administration Coordinator
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Holistic Health & Marketing – Five Dock NSW
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Are you highly organised, efficient, confident on the phone and naturally positive at building relationships with people?
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We are a growing doctor-led hair restoration clinic looking for an exceptional Patient Consultant & Administration Coordinator to join our team.
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We are looking for someone who can combine excellent organisation and administration with strong communication, customer service and sales ability.
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About the role
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You will manage a combination of patient enquiries, consultation bookings, sales follow-up and day-to-day clinic administration. You will be one of the first people prospective patients speak with and will play an important role in their journey from enquiry to consultation and ultimately treatment.
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Key responsibilities
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Responding promptly to new patient enquiries via phone, email and social media
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Calling and qualifying new leads
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Building rapport and understanding each patient's needs, concerns and motivations
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Following up patients after their consultation
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Discussing treatment costs, finance options, surgery availability and next steps
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Helping patients progress from consultation through to surgery booking
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Following up previous enquiries and maintaining an organised sales pipeline
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Booking and coordinating consultations
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Managing calendars, appointments and consultation schedules
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Confirming appointments and reducing missed consultations
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About you
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Exceptionally organised, good at developing systems and processes
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Reliable and punctual
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Fast and efficient, a quick learner
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Confident speaking with people over the phone and in person
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Professional and well-mannered
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Proactive rather than waiting to be told what to do
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Able to prioritise competing tasks and taking responsibility
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Experience in medical administration, cosmetic medicine, dental, allied health, healthcare, customer service or consultative sales would be highly regarded
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About us
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We are a premium Australian hair restoration clinic providing doctor-led hair transplant procedures and non-surgical hair restoration treatments. We pride ourselves on personalised care, high clinical standards and providing patients with ongoing support throughout their hair restoration journey. You will work closely with the clinic owners and have the opportunity to become an important part of a growing medical practice.

📌 Patient Consultant & Administration Coordinator (New South Wales)
🏢 Holistic Health & Marketing
📍 New South Wales