Auto & General is seeking a Telephony Real-Time Analyst to support the Recoveries and Settlements claims operations by delivering real-time insights into call centre performance and identifying opportunities for improvement.
You will monitor call volumes and key metrics, escalate deviations, develop dashboards, collaborate with leadership, and help train teams while ensuring data integrity and explicit stakeholder reporting.
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📌 Real-Time Telephony Analyst – Settlements & Insights (Queensland)
🏢 Auto & General
📍 Queensland
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