Personalised Freight Management – Wetherill Park NSW
PFM Sensitive Freight is looking for a highly experienced3PL Warehouse Operations Coordinatorto join our Sydney operation.
This is a key operational role responsible forcoordinating the daily flow of work through our warehouse, ensuring inbound and outbound activities are planned, prioritised and completed accurately and on time.
This is not a traditional warehouse floor role.
A significant part of your day will be spent working within ourWarehouse Management System (WMS), managing emails, reviewing orders and manifests, responding to customer enquiries, investigating discrepancies and coordinating the warehouse team.
Working closely with and supported by the Warehouse Manager, you will be the link between ourcustomers, systems and warehouse floor, ensuring everyone knows what needs to happen and that the day's priorities are delivered.
PFM Sensitive Freight is looking for a highly experienced3PL Warehouse Operations Coordinatorto join our Sydney operation.
This is a key operational role responsible forcoordinating the daily flow of work through our warehouse, ensuring inbound and outbound activities are planned, prioritised and completed accurately and on time.
This is not a traditional warehouse floor role.
A significant part of your day will be spent working within ourWarehouse Management System (WMS), managing emails, reviewing orders and manifests, responding to customer enquiries, investigating discrepancies and coordinating the warehouse team.
Working closely with and supported by the Warehouse Manager, you will be the link between ourcustomers, systems and warehouse floor, ensuring everyone knows what needs to happen and that the day's priorities are delivered.
About the Role
Every day in a 3PL warehouse brings different priorities.
Orders need to be reviewed and released.
Incoming freight needs to be planned.
Customer requirements need to be understood.
Discrepancies need to be investigated.
PICKs and PUTs need to be completed within agreed timeframes.
Your role is tocoordinate these activities and keep the operation moving.
You'll review the day's workload, identify priorities and potential issues, communicate requirements to the warehouse team and monitor progress throughout the day.
You'll also work directly with customers to answer enquiries, resolve issues and investigate inventory or operational discrepancies.
While this is predominantly anadministration, WMS and coordination role, you need to understand warehouse operations extremely well and be comfortable getting involved on the floor when required.
Key Responsibilities
Daily Warehouse Coordination




Review daily warehouse workload and operational priorities
Coordinate warehouse staff to ensure PICKs and PUTs are completed accurately and within required timeframes
Monitor outstanding work throughout the day and follow up on incomplete activities
Prioritise urgent orders and customer requirements
Coordinate inbound and outbound warehouse activities
Review incoming freight manifests and plan receiving requirements
Identify potential workload, inventory or operational issues before they impact customers
Escalate operational issues to the Warehouse Manager when required
Work closely with the Warehouse Manager to ensure daily operational targets are achieved
WMS & Administration
Process and manage warehouse transactions within the WMS
Review customer orders and ensure they are ready for warehouse processing
Monitor PICKs, PUTs, stock movements and outstanding transactions
Investigate inventory discrepancies and transaction errors
Review manifests, paperwork and supporting documentation
Maintain accurate warehouse and inventory records
Manage a high volume of operational emails
Ensure customer and operational instructions are accurately communicated to the warehouse team
Follow through on outstanding actions until they are resolved
Customer Service & Investigations
Respond to customer enquiries regarding orders, inventory and warehouse activities
Investigate customer queries and complaints
Research stock discrepancies, missing freight and operational issues
Review WMS transaction history and warehouse documentation as part of investigations
Work with warehouse staff to establish what has occurred and determine the appropriate resolution
Communicate clearly and professionally with customers throughout the investigation process
Ensure issues are followed through to completion rather than simply passed on
Warehouse Operations
Maintain a strong understanding of what is happening on the warehouse floor
Communicate directly with warehouse staff regarding priorities and customer requirements
Assist with stock checks and physical investigations when required
Support receiving, picking, put-away and dispatch activities during peak periods
Operate a forklift when required
Help maintain a safe,



organised and efficient warehouse environment
What We're Looking For
This role requires someone who already understandswarehouse operations extremely well.
We're not looking for someone learning warehousing from the beginning.
We're looking for an experienced warehouse professional who understands how freight, inventory and warehouse transactions flow through a busy operation and is ready to take greater responsibility for coordinating that activity.
Ideally, you'll have:
Significant experience in warehousing, logistics or supply chain operations
3PL warehouse experience highly regarded
Strong experience using aWarehouse Management System (WMS)
Excellent computer and administration skills
Experience coordinating daily warehouse workloads
Strong understanding of receiving, put-away, inventory, picking and dispatch processes
Experience investigating inventory discrepancies and operational issues
Confidence dealing directly with customers by email and phone
Strong written communication skills
Excellent attention to detail
Ability to manage multiple priorities and competing deadlines
Strong problem-solving and investigation skills
Ability to communicate effectively with both warehouse staff and customers
A proactive approach—you identify what needs to be done rather than waiting to be told
Current forklift licence
The Person We're Looking For
The right person will be someone who can sit down at the start of the day, review theorders, emails, manifests, outstanding transactions and customer requirements, and quickly understand what needs to happen.
You'll then be able to communicate those priorities to the warehouse team, monitor progress and make sure the work gets completed.
When something doesn't look right, you won't simply pass the problem on.
You'll investigate the WMS, check the paperwork, speak with the warehouse team and work through the issue until you understand what has happened.
You need to be equally comfortableworking at a computer, communicating with a customer and walking onto the warehouse floor to investigate an issue.
What We Offer
Full-time, stable role within a growing national logistics business
A key position within our Sydney warehouse operation
Support from an experienced Warehouse Manager
Exposure to a diverse range of 3PL customers and warehouse activities
Opportunity to develop further within warehouse and logistics management
A wide-ranging role combining operations, systems, customer service and problem solving
The opportunity to make a genuine contribution to how the warehouse operates
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📌 3Pl Warehouse Operations Coordinator (New South Wales)
🏢 Personalised Freight Management
📍 New South Wales