Job Description
Do you have a passion for delivering exceptional customer experiences?
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At DHL, our Customer Service team plays a vital role in delivering outstanding service and support to our valued customers. Reporting to the National Customer Service Manager, the Customer Service Manager role leads a team of Customer Service Supervisors in a fast-paced environment, specifically catering to our Direct to Market healthcare customers.
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Responsibilities will include:
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Lead and manage the team, providing support and coaching to ensure exceptional customer service delivery
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Monitor the shift operations, ensuring smooth workflow and timely resolution of customer inquiries, issues and complaints
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Serve as escalated point of contact for resolving complex or high-priority customer issues
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Collaboration with internal and external stakeholders to address customer requirements and provide effective solutions
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Track and report on performance metrics, providing key insights and continuous improvements
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Play a key role in the continuous improvement and automation plan for the customer service function
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Please note: Internal DHL applications close 04/09/2026
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Find your place at DHL Supply Chain
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By joining DHL Supply Chain, you are joining a company thatoffers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training, theyneed to learn, grow, and succeed.
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The diversity of our team mirrors the diversity of our customers and the communities we're a part of. We promote an inclusive workplace – guided by mutual respect,



openness, honesty, trust, and cooperation. Beyond our supportive culture, we also offer our employees:
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A world class training program to expand your skillset and propel your career to new heights
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Annual bonuses and merit reviews to ensure you are rewarded for your contribution to our success
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Staff engagement opportunities including volunteering opportunities, site events, competitions and our Go Teach, Go Help and Go Green programs
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Employee of the month and employee of the year recognition
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Access to Perk-Box, our employee reward program, along with impressive staff discounts at many of our household-name customers
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DHL Supply Chain is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. We will support flexible working arrangements that are tailored to the individual role requirements.
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Join us and find your place at DHL
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To be successful in this role, you will have:
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Previous experience in customer service at a Supervisor level, preferably within the transport of logistics industry
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Effective leadership skills with the ability to motivate and develop a team
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Proven problem-solving and decision-making skills to provide fast and effective solutions
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Exceptional communication and influencing skills to build successful relationships with stakeholders
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Ability to manage time-critical priorities and meet deadlines
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📌 Customer Service Manager (New South Wales)
🏢 DHL Supply Chain
📍 New South Wales