Seaside Seamstress is a specialist sewing and alterations business dedicated to providing high-quality craftsmanship and exceptional customer service to our community. We pride ourselves on our attention to detail, skilled workmanship, and genuine care for our clients. Our team is passionate about helping customers look and feel their best through expert tailoring and alterations. We create a welcoming, inclusive environment where creativity and customer satisfaction are at the heart of everything we do.
About the role
We are seeking a Customer Service & Sewing Assistant to join our team at our Burleigh Heads location on a part-time basis. This is a wonderful opportunity for someone who combines excellent customer service skills with a passion for sewing and textile work. In this role, you will be the face of our business, welcoming customers, managing enquiries, and assisting with sewing and alterations projects. You will play a key part in delivering the exceptional experience that our customers expect from Seaside Seamstress.
What you'll be doing
Greeting customers warmly and professionally, taking orders for alterations and sewing projects with attention to detail
Providing expert advice to customers on garment care, alterations possibilities, and sewing solutions
Assisting with basic sewing tasks, including repairs, hemming, and simple alterations under guidance
Accurately recording customer requirements, measurements, and delivery dates to ensure projects are completed on time
Processing payments and managing the till with accuracy and integrity
Maintaining a clean, organised and welcoming shop environment
Following up with customers regarding project completion and delivery




Supporting the senior seamstress team and contributing to the smooth running of daily operations
Handling customer enquiries and resolving any issues with professionalism and care
What we're looking for
Proven customer service experience, ideally in a retail or service-based environment
Strong communication skills with the ability to listen to customer needs and provide helpful solutions
A genuine interest in sewing, textiles, or alterations work, with eagerness to learn and develop technical skills
Attention to detail and accuracy when recording customer information and managing orders
Basic sewing knowledge or experience is advantageous, including familiarity with hand‐sewing and/or machine‐sewing techniques
Ability to work flexibly as part of a small team and manage multiple tasks effectively
Proficiency with point‐of‐sale systems and basic computer skills
A positive, friendly attitude and genuine passion for customer satisfaction
Reliability and punctuality in a part‐time working arrangement
What we offer
The opportunity to work in a creative, supportive environment where your contributions are valued
Flexible part‐time hours that can be tailored to suit your lifestyle and commitments
Ongoing training and development in sewing techniques and customer service excellence
The chance to build genuine relationships with regular customers and become part of the local community
A friendly, cooperative team culture with experienced seamstresses who are passionate about their craft
Employee discounts on sewing services and products
The satisfaction of helping customers feel confident and stylish in their garments
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📌 Customer Service & Sewing Assistant (Gold Coast)
🏢 Seaside Seamstress
📍 Gold Coast