About Your Role
As a Contact Centre Service Officer (CCSO) at Teachers Mutual Bank Limited, you are the friendly voice our members hear when they call us. You will support members through every step of their banking journey and respond to a variety of enquires while providing excellent customer service.
Key Responsibilities
Respond to inbound calls with empathy and professionalism
Resolve general banking and technical enquires including online and mobile banking support
Guide members through digital platforms and troubleshoot issues
Offer tailored solutions and promote relevant products and services to members
Achieve KPIs aligned with our strategic goals and service excellence
About You
Customer service experience, banking experience is ideal but not required
Excellent communication skills, verbal and written
Problem solving mindset and ability to think out of the box
Comfortable with technology and quick to learn new systems
FSR Tier 2 Accreditation is nice, if not we will support you with obtaining it
Skills and Qualifications
2+ years Customer service experience call centre experience, banking call centre experience
desirable
Retail sales, customer service, and office administration or hospitality experience
Professional customer service manner/phone manner
Tech Savvy and good at navigating computer systems including MS Office Suite
Reliable and a positive team player
About Us




Teachers Mutual Bank Limited is one of the largest mutual banks in Australia. We are a globally recognised socially responsible bank with profit-for-purpose as our business model and philosophy. At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia's essential workers in education, emergency services and healthcare. We believe they deserve a bank that does good for their community.
We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.
Our employees embrace our organisation's values of passion, advocacy, and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality, and a focus on striving to deliver exceptional member service.
We work under a hybrid working model to provide flexibility in the workplace. For more information about working conditions as well as our employee value proposition, please visit the careers page on our website at or find us on LinkedIn!
Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.
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📌 Contact Centre Service Officer (New South Wales)
🏢 Teachers Mutual Bank
📍 New South Wales