Job Description
IMMEDIATE -Senior Service Delivery Manager - 12 months - AUD ******* per hour - Federal Project
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Senior Service Delivery Manager
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Initial contract duration : 12 Months
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Experience level - Lead - EL2 equivalent
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Location of work - Sydney
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Maximum hours : 40 hours per week
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Security clearance : NV1 or Baseline
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Daily Rate : AUD ********* including super
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Primary Skills
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Lead a product team, technical delivery management and be the agile scrum master for the Case Management, Customer Relationship Management (Case and CRM), Customer Services Pega solutions.
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Continually working towards improving the agile approach
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Organising planning on system delivery, showcase and rollout in accordance with agile methodology.
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Organising delivery team resources with relevant Line Managers to meet delivery goals.
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Ensuring project work is delivered within the budget through regular monitoring and reporting.
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Establish and transition to a BAU team for the on-going support of the solution operations e.g. managing technology issue escalations.
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Promoting an engaging, knowledge-sharing, transparent culture that is aligned with APS values and APS code of conduct.
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Encouraging team members to share and document information to remove agency risks of having single-points of failure.
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📌 Pega Service Delivery Manager (New South Wales)
🏢 Total Resource Solutions
📍 New South Wales