Job Description
Enjoy working with people and helping create a positive healthcare experience? Join Eye Surgery Associates as a Medical Administrator at our East Melbourne clinic.
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This is a full-time, 12-month contract, with the opportunity for a permanent position for the right person.
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About us
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Eye Surgery Associates (ESA) is a group of highly qualified sub-specialist ophthalmologists providing medical and surgical eye care across four Melbourne clinics: East Melbourne, Vermont, Doncaster, and Cabrini Malvern.
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Our specialists are supported by more than 90 staff across our clinical and administrative teams. Together, we pride ourselves on providing high-quality care and ensuring patients feel supported throughout their experience with us
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About the role
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As part of our administration team, you'll help keep our clinic running smoothly and ensure patients feel welcomed and well looked after.
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Welcoming patients and providing friendly, professional support
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Managing calls and directing enquiries
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Supporting consulting sessions and managing patient flow
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Processing billing, payments and daily reconciliations
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Liaising with doctors, referrers and clinical staff
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Maintaining accurate patient records and confidential information
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Supporting general administration and practice operations
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This is a fully onsite role based primarily at our East Melbourne clinic, conveniently located near Parliament Station and tram services. Please note that onsite parking is limited.
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About you
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You'll be warm, professional and comfortable working in a busy, team-based environment. We're looking for someone with:
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Strong communication skills and a commitment to excellent patient service
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Excellent organisation and attention to detail, with the ability to manage competing priorities
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A dependable, team-focused approach and willingness to take initiative
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Robust computer skills and confidence learning new systems
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The ability to follow procedures and manage sensitive information appropriately
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Experience in medical administration, reception or specialist practice is highly regarded. Knowledge of medical terminology is also desirable.
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You will also need a current National Police Check or be willing to obtain one.
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What we offer
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A warm and welcoming team culture
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Access to novated leasing and discounts through Flare HR
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Access to ESA's Employee Assistance Program
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Opportunities to contribute ideas through our staff committees
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📌 Medical Administrator (Victoria)
🏢 Eye Surgery Associates
📍 Victoria