Job Description
Industroquip Safety & Signage – Rutherford NSW
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Industro is looking for a proactive, energetic and commercially minded Client Relations Manager to join our sales team.
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This is not a passive customer service role. We are looking for someone who enjoys building relationships, creating opportunities and winning business.
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You will manage and grow a portfolio of customer accounts while working closely with our external sales representatives to identify opportunities and book quality customer appointments.
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You'll also be one of the first points of contact for incoming sales enquiries, taking ownership of opportunities from initial enquiry through to quote, follow-up and order.
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Key Responsibilities
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Manage and develop a portfolio of existing customer accounts
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Build robust, long-term relationships with customers
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Proactively contact customers to identify new sales opportunities
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Reactivate dormant and under-spending accounts
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Identify upcoming projects, requirements and purchasing opportunities
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Book qualified appointments for our external sales representatives
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Respond quickly to incoming phone, email and website enquiries
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Prepare and follow up quotations
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Convert enquiries and quotes into orders
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Cross-sell the broader Industro product range
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Maintain regular contact and follow-up with customers
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Work closely with external sales representatives to grow key accounts
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Maintain accurate CRM records, opportunities and follow-up activities
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What We're Looking For
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Hungry – motivated to find and win business
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Proactive – doesn't wait for opportunities to arrive
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Relationship-driven – enjoys talking with customers and building trust
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Commercial – understands that great relationships should translate into sales
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Persistent – comfortable following opportunities through until there is an outcome
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Fast – responds quickly and keeps opportunities moving
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Organised – capable of managing a large number of customers, quotes and follow-ups
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Team-oriented – works closely with external representatives rather than competing with them
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What Success Looks Like
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Success in this role isn't simply answering enquiries.
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A successful Client Relations Manager will grow their accounts, create new opportunities, book quality appointments for our external sales team and consistently turn customer conversations into revenue.
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At Industro, we believe customers should experience a team that is Fast, Friendly and Flexible — and this role is central to delivering that promise.

📌 Client Relations Manager (New South Wales)
🏢 Industroquip Safety & Signage
📍 New South Wales