Job Description
Reporting to the Triage & Navigation Manager, the Supportive Care Navigator is a key member of our Health Services team.
You will be the first point of contact for many clients and healthcare professionals seeking support, managing inbound referrals and conducting comprehensive assessments to understand individual needs.
Working across phone and digital platforms, you will provide information, emotional support and service navigation to help people affected by blood cancer access the most appropriate supports, resources and services.
We welcome applications from candidates located near any of our offices across Australia, as this role can be based in any of our locations nationwide.
What You'll Be Doing
Manage inbound referrals and enquiries from clients, families and healthcare professionals
Conduct supportive care needs assessments and risk assessments
Provide accurate information about blood cancer and available support services
Coordinate access to Leukaemia Foundation services, including practical, emotional and digital support options
Facilitate internal and external referrals where required
Maintain accurate and compliant client records and documentation
Collaborate with healthcare professionals and multidisciplinary teams
Contribute to quality improvement initiatives and best-practice service delivery
Support positive client experiences and outcomes throughout the blood cancer journey
Our Values in Action
Care Deeply
You provide compassionate, person-centred support, ensuring every client feels heard, understood and connected to the services they need.
Be Bold
You proactively identify client needs, advocate for appropriate support and work collaboratively to remove barriers to care.




Make it Count
You maintain accurate records, contribute to quality improvement initiatives and focus on delivering meaningful outcomes for people affected by blood cancer.
What You'll Bring
Tertiary qualification in Social Work, Nursing or an Allied Health profession
Current AHPRA registration or membership with the relevant skilled body
Strong understanding of supportive care principles and person-centred practice
Excellent communication and interpersonal skills, particularly when supporting people through sensitive situations
Experience conducting assessments and coordinating care or support services
Strong organisational and time management skills
Confidence using technology and maintaining accurate client records
Ability to work both independently and collaboratively within a multidisciplinary team
Emotional resilience and a commitment to achieving positive client outcomes
This is an opportunity to make a meaningful difference every day.
You'll help individuals and families affected by blood cancer access vital support services and navigate complex healthcare experiences with confidence and care.
Hybrid working arrangements
Salary packaging up to $15,900 + $**** meals & entertainment
Paid parental leave
Learning and development opportunities
Employee Assistance Program
Purpose-driven culture focused on connection, growth and impact
CLOSING DATE FOR APPLICATIONS: COB 9 October ****
Leukaemia Foundation is committed to building an inclusive and diverse workforce that reflects the community we support.
We strongly encourage people from all cultural and linguistically diverse backgrounds to apply, including Aboriginal and Torres Strait Islander people.

📌 Supportive Care Navigator - Blood Cancer (New South Wales)
🏢 Leukaemia Foundation
📍 New South Wales