Job Description
Flourish Community Solutions - Toowoomba QLD
You will work directly with young people and families in their homes and communities, supporting meaningful and lasting change.
This is hands-on, relationship-based work that requires empathy, consistency, and a strong therapeutic approach.
We are specifically looking for those with good availability; covering 2 afternoon/evening shifts and 1 weekend shift across Saturday and Sunday on average.
And other additional shift patterns on offer.
Only experienced Case Managers or Family Practitioners with good availability need to apply.
We work under the SCHADS award, and weekend rates apply, making this an attractive chance.
Key responsibilities
Supporting family contact and connection
Assisting with life skills and daily living
Providing parenting support and mentoring
Supporting emotional regulation and behaviour management
Implementing strategies to address concerns
Helping reduce crises and build stability within families
Provide therapeutic, strengths-based support to families and young people
Work with clients experiencing child safety involvement, mental health concerns, trauma concerns, DFV, AOD, neurodiversity, and complex behaviours
Support families with daily living and community access
Maintain accurate case notes and documentation
About you
Experience working with complex young people and/or families
Can remain calm, responsive, and supportive in crisis situations
Deep understanding of trauma-informed practice
Ability to problem-solve and see opportunities in crisis
Extensive understanding and ability to complete case notes
Ability to identify, manage, and report risk appropriately




Strong professional boundaries and communication skills
Confidence working both independently and within a team
Commitment to culturally safe and respectful practice
Current Blue Card / Working with Children Check
Current Driver's Licence and reliable vehicle
Smartphone and computer access
Desirable: Tertiary level qualification in the relevant field
Considered: Certificate IV or Diploma with more than 2 years of experience in Community Services, Youth Work, Mental Health, Social Work / Social Welfare, or Family Intervention or similar
Demonstrated experience in therapeutic, residential care, or support-based roles
Understanding of child protection concerns and risk factors
About us
Flourish Community Solutions works alongside families at some of the most challenging times in their lives, supporting them to stay together safely, build skills, and create lasting change.
We are a small and highly motivated team of professionals committed to putting people first, embracing innovation, and delivering quality.
SCHADS Award rates plus weekend penalties
Flexible casual hours with a variety of shifts available
Supportive leadership team and ongoing guidance
Professional development and training opportunities
Supervision and case clinic sessions
A collaborative, inclusive team culture
Head office in Rockhampton for connection and support
Q Leave and superannuation contributions
Travel allowance available in addition to salary
External EAP provider to support and assist you
Regular social responsibility projects funded and supported in working hours
Regular events, lunches, networking events, and wellbeing initiatives

📌 Case Manager (Toowoomba)
🏢 Flourish Community Solutions
📍 Toowoomba