Job Description
Provide first-level technical support across hardware, software and user requests, working across phone, email, tickets and remote support. You'll troubleshoot issues through to resolution while providing a high level of customer service to users across the organization.
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Our client is a well-established organization operating within the Not-For-Profit sector in Brisbane.
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With a strong focus on supporting the community, the organization has a diverse workforce and a broad range of operational functions supported by its internal technology team.
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Description
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Responsibilities
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Provide first-level technical support to users, addressing IT issues and requests.
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Monitor and manage service desk tickets, ensuring timely resolution.
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Troubleshoot hardware and software problems to maintain system performance.
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Assist in setting up and configuring IT equipment for new users.
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Document resolutions and maintain accurate service records.
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Escalate complex issues to relevant technical teams when required.
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Profile
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A successful Service Desk Analyst should have:
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Minimum of 1 year experience in providing IT support in a qualified environment.
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Strong troubleshooting and problem-solving skills.
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Knowledge of common hardware, software, and operating systems.
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Excellent communication skills to assist users effectively.
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The ability to manage and prioritize multiple tasks efficiently.
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Familiarity with service desk ticketing systems.
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A proactive approach to learning and adapting to new technologies.
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Job Offer
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What's on offer:
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Base Salary of $ 60,000 to $ 70,000 + Superannuation.
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Salary sacrifice options available.
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Permanent position in the Not-For-Profit space.
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Convenient location in Brisbane Northside.
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📌 Service Desk Analyst (Queensland)
🏢 Michael Page
📍 Queensland