Front Office Receptionist in Guest Relations
Quest Liverpool comprises of a total of 88 apartments including studios, 1 and 2 bedroom apartments located in the heart of Liverpool's CBD.
Quest Liverpool now has an exciting opportunity available for a Guest Service Agent in the front office Reception. We are looking for a guest experience professional with a passion for customer service and a 'can do attitude' to join our team in a very fast-paced front office role. This position presents a great opportunity to work in a excellent property, and to be part of developing a friendly team under the banner of the highly successful and established Quest brand. Additionally, there are opportunities to grow and develop within the company, making it an ideal role for those looking to advance their career in the hospitality industry.
The successful candidate will be responsible for all areas of the Front Office Reception and Concierge Services, with tasks including, but not limited to:
Ensuring all aspects of front office reception and concierge services run smoothly
Strong sales skills in promoting and selling accommodation
Guest relations
Reservations
Administration




Guest Feedback and complaint handling
Maintaining accurate guest accounts and guest history
Delivering a high level of professional customer experience
Responding to accommodation enquiries, processing reservations and accounts
In-house guest safety and security
Property security
Night Audit Reporting and Reconciliation
The successful candidate will be required to demonstrate the following:
Passion for providing friendly, personalised customer service
High level of attention to detail
Reliability and flexibility
Working with both autonomously and in a team environment
Sales skills
High level of personal presentation
A genuine interest in a career with the hotel industry
Hotel Reception and Concierge experience desirable
Experience in Front Office Systems
This is a casual position on a rotating roster. You must be available to work shifts between 7am to 10pm Monday to Sunday including public holidays.
For the right candidate that demonstrate a commitment to the role and business, progression opportunities are available.
#J-*****-Ljbffr

📌 Front Office Receptionist In Guest Relations (Sydney)
🏢 Quest Apartment Hotels
📍 Sydney