Job Description
Since ****, the Farquhar Group has been a trusted leader in kitchen manufacturing across South Australia and Queensland. Operating through our Farquhar and U-Install-It brands, we deliver excellence directly to the public and as a preferred partner to top-tier builders. Built on our core values of Care, Excellence, Quality, and Integrity, we offer a professional, family-owned environment where quality craftsmanship is at the heart of everything we do.
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The Chance
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We are looking for a motivated Technology Support Officer to join our team at Cumberland Park. Reporting to the IT Manager, you will be the primary contact for end-to-end IT support, resolving Level 1-3 incidents in-house, maintaining IT systems, and ensuring reliable, secure daily technology operations for our staff.
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Key Responsibilities
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Act as the first point of contact for staff, providing Level 1-3 troubleshooting across hardware, software, networks, printing, and mobile devices.
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Set up, configure, and issue hardware (Windows and MacOS), ensuring compliance with company standards and maintaining accurate inventory.
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Handle access requests, password resets, MFA, and SSO troubleshooting while escalating potential security risks to the IT Manager.
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Communicate with external vendors for escalated issues, hardware repairs, and quotes, ensuring service excellence.
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Create and maintain technical troubleshooting guides and provide practical, informal training to help staff use systems effectively.
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Identify recurring technical issues, track performance metrics, and collaborate with the IT Manager to improve system reliability and IT procedures.
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About You
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A Bachelor's degree in IT, Computer Science, or Business Systems is desirable.
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Practical experience supporting MacOS, Windows, and Microsoft Servers.
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Strong hardware, software, and basic network troubleshooting skills.
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Fundamental knowledge of cybersecurity principles and data management.




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Excellent communication and customer service skills, with the ability to translate tech concepts for everyday users.
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Ability to work autonomously and as a collaborative team player.
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Current C Class Driver's licence.
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Why Join Us?
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Work for SA's leading kitchen manufacturer, an award-winning, family-owned business with a stellar reputation.
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Enjoy generous staff discounts across our entire premier product and kitchen ranges.
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A supportive culture where your ideas are valued and your growth is championed.
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Regular team and company events: BBQs, R U OK? Day, Family Movie Nights, End of Year party, Christmas food drive and social events throughout the year.
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Four additional benefit days per year (available after 12 months of service).
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At Farquhar Group, you aren't just filling a seat, you are shaping the future of our business. If you are ready to make a tangible impact, we want to hear from you.
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Please note you must have the right to live and work in Australia to be eligible to apply for this role.
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Since ****, The Farquhar Group of Companies (FGOC) has built an ongoing reputation of being a high-quality, highly dependable, and well-respected kitchen manufacturer and installer, specialising in kitchens and whole-home integrations. This is offered directly to the public through its Farquhar and U-Install-It brands, as an OEM manufacturer to other high-profile brands, and a preferred partner to some of South Australia's top builders, supplying directly to-the-trade.
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Since ****, The Farquhar Group of Companies (FGOC) has built an ongoing reputation of being a high-quality, highly dependable, and well-respected kitchen manufacturer and installer, specialising in kitchens and whole-home integrations. This is offered directly to the public through its Farquhar and U-Install-It brands, as an OEM manufacturer to other high-profile brands, and a preferred partner to some of South Australia's top builders, supplying directly to-the-trade.

📌 Technology Support Officer (South Australia)
🏢 Farquhar Group
📍 South Australia