Medical Receptionist – 4 Days/Week Avail | Specialist Plastic Surgery Practice
Location:
Benowa
Hours:
Approximately 4 days per week available
Employment type:
Casual initially, with potential for part-time or full-time conversion
About the role
We are seeking an experienced, warm and professional
Medical Receptionist
to join our specialist plastic surgery practice in Benowa.
We are looking for someone who is available to work
approximately 4 days per week
as a consistent member of our team. The position is initially offered on a casual basis, with
potential for the role to transition to part-time or full time employment
as our practice continues to grow and our staffing needs evolve.
This is a hands‐on medical reception and administration role, with a strong focus on
patient care, organisation and providing an exceptional patient experience
.
You will be an important part of our practice and one of the welcoming faces our patients interact with throughout their journey.
Key responsibilities
Welcoming and checking patients in and out
Answering and managing incoming phone calls
Responding to patient messages and emails
Contacting patients when new referrals are received
Scheduling, confirming and managing appointments
Processing consultation payments and issuing receipts
Processing Medicare claims, including bulk billing eligible review appointments
Issuing invoices and managing patient payments
Registering patients and maintaining accurate patient information
Scanning and uploading documents to patient files
Maintaining patient privacy and confidentiality
Maintaining a tidy, organised and professional reception area




Providing general administrative and clinic support as required
Making tea and coffee for patients and helping to create a warm and welcoming environment
Supporting the wider team with administrative tasks as required
About you
We are looking for someone who is:
Experienced in medical reception or administration
Warm, friendly and professional
Confident and articulate on the phone and in person
Highly organised with excellent attention to detail
Comfortable managing multiple tasks in a busy practice
Confident handling payments, invoicing and Medicare processing
Reliable and punctual
Discreet and professional when handling confidential patient information
Able to work independently while contributing positively to a close-knit team
Well presented and comfortable working in a professional specialist medical environment
Compassionate and understanding when dealing with patients
A quick learner who is confident using computer systems and software
Looking for a consistent role and the opportunity to become a valued, long-term member of a team
Systems & experience
We use
Xestro practice management software
, so experience with Xestro will be highly regarded.
Experience with the following will also be advantageous:
Xestro or other medical practice management software
Medicare processing and bulk billing
Medical invoicing and payments




Patient referrals
Specialist medical or surgical practices
HubSpot or other CRM systems
Additional responsibilities and team support
As part of a small specialist practice, there may also be opportunities to assist with broader administrative and patient support activities.
This may include:
Assisting with patient enquiries and follow-up
Responding to prospective patient enquiries
Assisting with consultation bookings
Updating patient and enquiry information in Xestro and HubSpot
Providing general administrative support to the team
This is
not a sales-focused role and sales experience is not essential
. However, confidence communicating with prospective patients and providing professional, empathetic and helpful assistance will be highly regarded.
About us
You will be joining an established specialist plastic surgery practice with a strong focus on
professionalism, patient care and providing an exceptional patient experience
.
We are looking for someone who takes pride in their work, enjoys being part of a professional team and understands the importance of making every patient feel welcomed and well cared for.
This is an opportunity to join a growing practice in a role offering
approximately 4 days per week on an ongoing basis
, with the potential for the position to develop into a part-time or full-time role as the practice continues to grow.
If you are an experienced medical receptionist who takes pride in providing excellent patient service and would enjoy becoming a valued member of a professional specialist team, we would love to hear from you.
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📌 Medical Receptionist (Casual) - Specialist Practice (Gold Coast)
🏢 Dr Hertess Plastic Surgery
📍 Gold Coast