At Foundever, we're a global leader in customer experience, with 170,000+ people supporting some of the world's biggest brands. We're a place where people start careers, not just jobs. We provide full training, ongoing support, and real opportunities to grow.
About the role
Join our banking customer service team and help customers with everyday enquiries. You'll be supported every step of the way with structured training and coaching.
What You'll Be Doing
Answer inbound customer calls (no sales)
Help with customer's banking related queries including fraud, dispute, credit card and business banking
Use multiple systems to find solutions
Provide accurate and professional support
What We're Looking For
Customer service or banking experience desirable (retail, hospitality,



call centre - all welcome!)
Positive attitude and willingness to learn
No sales - 100% customer service
Penalty rates for week-end work, public holidays or overnight work
Paid birthday off (conditions apply)
Additional annual leave
Monthly performance bonuses ($300 to $500 per month)
Career progression opportunities
Supportive team environment
Ongoing coaching and support
Employee discounts & perks
Full time availability required during training
Must have Australian work rights
Background check (including police check) required
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📌 Call Centre Representative (New South Wales)
🏢 Foundever
📍 New South Wales