Dispute Resolution Specialist--Fair Outcomes & Advocacy (Queensland)

Dispute Resolution Specialist--Fair Outcomes & Advocacy (Queensland)

23 Sep
|
Auto & General
|
Queensland

23 Sep

Auto & General

Queensland

Job Description
Auto & General in Brisbane is seeking a Case Manager - External Dispute Resolution (EDR) to handle AFCA complaints for customers and the business. You'll be the voice of reason and advocate for fair outcomes with empathy and integrity.
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You will review cases, prepare submissions, negotiate resolutions, and share insights to improve processes while meeting quality standards. This hybrid role supports Australia-wide customer experiences.

📌 Dispute Resolution Specialist--Fair Outcomes & Advocacy (Queensland)
🏢 Auto & General
📍 Queensland

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