eCommerce Operations & Customer Service Lead
Nambour, Sunshine Coast QLD
Permanent Part-Time | Monday to Friday
Approx. 7:30am–2:30pm
Please note: A short cover letter written in your own words is required with your application. We will not consider applications without a cover letter.
We are a small, established Australian eCommerce business specialising in event products and are looking for an experienced, practical and reliable person to take a key role in our day-to-day operations.
This is a hands-on position that combines eCommerce customer service, warehouse operations, order fulfilment, and team coordination.
You will work alongside our warehouse team, helping ensure customer enquiries are handled, orders are progressing, staff know their priorities and daily dispatch requirements are met.
This is a long-term, permanent part-time position. Applicants must have unrestricted Australian working rights. Employer sponsorship is not available.
Responsibilities
Customer Service
Respond to customer emails and incoming phone calls
Assist with order, product, collection and delivery enquiries
Resolve straightforward customer and order issues
Identify matters requiring escalation
Warehouse Operations
Review daily order workload and priorities
Allocate work across the warehouse team
Monitor order progress and dispatch requirements
Assist with picking and packing when required
Ensure courier cages and outgoing freight are ready for collection
Replenish stock and help maintain warehouse organisation
Lift and move cartons and stock throughout the warehouse
Assist with incoming containers and stock deliveries
Identify stock discrepancies and operational issues
Order packaging materials




Support and guide warehouse team members throughout the day
Reporting to the General Manager
About you
We are looking for someone organised, practical, reliable and comfortable taking responsibility.
Previous experience in at least one of the following is essential:
eCommerce / online retail
eCommerce customer service
Warehouse/order fulfilment
Warehouse operations
Experience in
team coordination or supervision
would be highly regarded, as would experience using eCommerce platforms, warehouse management systems, Zendesk or similar software.
You should also have:
Strong written and verbal communication skills
Good computer skills
Customer service experience
Good organisational and problem-solving skills
Robust attention to detail
The ability to prioritise work without constant direction
A practical, hands-on approach
Reliability and good attendance
The confidence to coordinate a small team
The physical ability and willingness to undertake regular warehouse duties, including lifting cartons, stock replenishment and assisting with container unloading
This is not a desk-only supervisory role.
You will work alongside the team and assist wherever required.
If orders need packing, you may be packing.
If a customer calls, you may be answering the phone.
If a container arrives, you will help unload it.
At the same time, you will be keeping an eye on the overall operation and helping make sure the important things get done.
Hours
Monday to Friday, approximately
7:30am–2:30pm
, with a 30-minute unpaid meal break.
Additional hours may occasionally be available during busy periods or when containers arrive.
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📌 Ecommerce Operations & Customer Service Lead (Queensland)
🏢 PDB Imports
📍 Queensland