Job Description
Office Manager – Customer Support & Resolutions | Visa Sponsorship Available
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North Parramatta, Sydney NSW
n Full-Time Permanent Opportunity
n Immediate Start
n Visa Sponsorship Available for Eligible Candidates
n Applicants in Australia & Overseas Welcome
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Are you an experienced Office Manager, Customer Service or Customer Resolutions qualified looking for a long-term career opportunity in Australia?
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A well-established Australian business within the beauty and aesthetics industry is seeking a confident, highly organised and solutions-focused professional to join its busy Head Office team in North Parramatta.
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This is a varied, hands-on position combining office management, customer service, complaint resolution, telephone and email enquiries, administration and day-to-day Head Office coordination.
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We particularly welcome applications from experienced candidates who may require employer visa sponsorship, including applicants currently living in Australia as well as suitably qualified international candidates.
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Visa sponsorship is available for eligible candidates.
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North Parramatta, Sydney NSW
n Full time Permanent Opportunity
n Immediate Start
n Visa Sponsorship Available for Eligible Candidates
n Applicants in Australia & Overseas Welcome
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Are you an experienced Office Manager, Customer Service or Customer Resolutions professional looking for a long-term career opportunity in Australia?
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A well-established Australian business within the beauty and aesthetics industry is seeking a confident, highly organised and solutions-focused professional to join its busy Head Office team in North Parramatta.
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This is a varied, hands-on position combining office management, customer service, complaint resolution, telephone and email enquiries, administration and day-to-day Head Office coordination.
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We particularly welcome applications from experienced candidates who may require employer visa sponsorship, including applicants currently living in Australia as well as suitably qualified international candidates.
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Visa sponsorship is available for eligible candidates.
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About the Role
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This is much more than a traditional call centre position.
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You will play an important role in the day-to-day operation of the Head Office while also being a key point of contact for customers requiring assistance or resolution of more complex matters.




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Managing the day-to-day administrative functions of a busy Head Office.
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Answering inbound customer calls and providing professional customer service.
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Managing customer enquiries, complaints and escalated matters.
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Taking ownership of customer concerns and working towards appropriate resolutions.
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Assisting customers with bookings, rescheduling, cancellations and general enquiries.
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Responding to customer enquiries via phone, email and other communication channels.
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Liaising with clinic managers and other departments to investigate and resolve customer matters.
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Coordinating general office administration, systems, records and documentation.
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Assisting with the organisation and smooth running of Head Office operations.
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Coordinating office supplies, equipment and general administrative requirements.
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Following up outstanding matters and ensuring tasks are completed.
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Supporting management and other Head Office departments where required.
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Helping coordinate workloads, priorities and administrative processes.
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Maintaining accurate records of customer communications and resolutions.
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Identifying recurring issues and opportunities to improve customer service and office processes.
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This role is ideal for someone who enjoys variety, responsibility and problem-solving and is happy to assist wherever required to keep the office running efficiently.
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About You
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We are looking for someone who:
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Has previous experience in office management, customer service, customer resolutions, complaints management or administration.
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Is confident handling challenging customer conversations and escalated complaints.
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Has excellent telephone and written communication skills.
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Is highly organised and able to manage multiple priorities at once.
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Has strong problem-solving and decision-making skills.
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Is proactive and comfortable taking ownership of tasks through to completion.
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Has experience coordinating administrative processes and office operations.
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Has strong attention to detail and record-keeping skills.
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Is comfortable working in a fast-paced, results-focused environment.
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Has a professional, positive and solutions-focused approach.
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Is looking for a stable, long-term career opportunity.
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Experience within beauty, aesthetics, medical, healthcare, retail, hospitality or another high-volume service industry will be highly regarded.
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Visa Sponsorship Available
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Employer visa sponsorship is available for eligible candidates.
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We welcome applications from:
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Candidates currently living in Australia who require employer visa sponsorship.
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Temporary visa holders looking for a long‐term sponsoring employer.
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Candidates currently sponsored by another employer who are looking for a new employment opportunity.
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Suitably qualified and experienced international candidates looking to relocate to Australia.
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Australian citizens and permanent residents.
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Visa sponsorship is subject to the candidate meeting the relevant skills, experience, qualification and immigration requirements, together with employer approval.
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Hours & Availability
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This is a fully on-site role based in North Parramatta and is not a hybrid or work-from-home position.
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Applicants must have flexibility to work weekends when required, including potentially every second weekend, as part of the rotating roster.
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Occasional late-night Thursday availability may also be required.
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Standard weekday hours can be discussed with the successful candidate.
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Location
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Our North Parramatta Head Office is conveniently located approximately 10 minutes from Parramatta Station, with access to public transport and free on-site staff parking.
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What We Offer
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Visa sponsorship available for eligible candidates.
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Full-time permanent employment.
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Attractive remuneration package.
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Immediate start available.
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Long-term employment and career stability.
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Ongoing training and professional development.
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Varied role across customer service, resolutions and Head Office operations.
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Career progression opportunities.
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Fast-paced and supportive team environment.
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Staff benefits within the beauty and aesthetics industry.
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📌 Office Manager - Customer Support & Resolutions | Visa Sponsorship Available (Sydney)
🏢 Results Laser Clinic
📍 Sydney