Job Description
Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
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KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.
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Clienteling
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Client Engagement: Retain existing clients and the recruit recent and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.
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Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.
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Product (care & knowledge)
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Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.
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Operations
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Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more.



Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.
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Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)
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Team
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Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
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Mentor junior staff to achieve exceptional client service and sales performance.
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Core Competencies
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Team Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.
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Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.
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Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.
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Operational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.
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Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.

📌 Client Advisor (Full-Time, Castlereagh) (New South Wales)
🏢 Valentino
📍 New South Wales