Job Description
Customer Service Officer
n Location: Grafton
n Full time hours, Monday - Friday
n Duration: ASAP start
n
We are partnering with a prominent NSW Government Department seeking a motivated Customer Service Officer to join their rapid-paced contact centre team. In this role, you'll play a key part in delivering high-quality customer support and administrative services to internal and external stakeholders.
n
Your day to day:
n
n
Handling a high volume of inbound calls and providing accurate, timely support to customers
n
Responding to complex enquiries and assisting customers with account access, and system-related issues via phone, live chat, and online channels
n
Providing clear, patient, and professional guidance to resolve customer queries
efficientlyAccurately
processing transactions and updating customer information across internal systems




n
Working collaboratively within a team environment to support service delivery and continuous improvement
n
n
About You:
n
n
Demonstrated experience working in a fast-paced contact centre, customer service, or administration environment.
n
Strong communication and problem-solving skills with a customer-focused approach.
n
Ability to manage multiple systems and competing priorities simultaneously.
n
High attention to detail and ability to follow processes and procedures accurately.
n
Experience working towards KPIs and service delivery targets.
n
A collaborative team player with a positive attitude and willingness to learn.
n

📌 Customer Service Officer (South Grafton)
🏢 Talent Connect Australia
📍 South Grafton