Sales and Customer Service Representative
Sales and Customer Service Representative
Narangba Head Office | National Company | Growing Import & Distribution Business
Full-Time Position
Monday–Thursday: 8.00am–5.00pm
Friday: 8.00am–3.00pm
Premier Pet is a growing Australian importer and national distributor of live fish, aquarium products and pet care products.
We supply an extensive range of leading brands and products to pet and aquarium retailers across Australia.
As our business continues to grow, we are looking for an enthusiastic and commercially drivenTelephone Sales and Account Managerto join our sales team.
About the Role
This is asales-focused telephone account management positionfor someone who enjoys talking to customers, building relationships, and, most importantly,winning business and growing sales.
Reporting to the Sales Manager, you will manage and develop relationships with an existing portfolio of pet and aquarium retailers while actively identifying opportunities to increase their spend with Premier Pet.
You will spend a significant amount of your day on the phone speaking with customers, generating sales, promoting products, and identifying opportunities.
You will not simply be taking orders — you will be expected tocreate sales opportunities and turn them into results.
The role will suit someone who is naturally competitive, confident on the phone, and motivated by achieving targets.
Key Responsibilities
Proactively contacting customers by telephone to generate sales and grow existing accounts
Developing robust commercial relationships with customers and becoming a trusted point of contact
Identifying opportunities to increase customer spend and product ranging
Upselling and cross-selling across Premier Pet's extensive product portfolio
Promoting new products, key ranges, weekly specials and promotional campaigns
Re-engaging inactive and underperforming customers




Following up quotations, enquiries and sales opportunities to convert them into orders
Identifying customer needs and recommending products that provide the right solution
Working towards and achieving agreed sales targets and KPIs
Monitoring customer purchasing patterns and identifying opportunities for growthMaintaining regular contact with key accounts to maximise sales opportunities
Building relationships with new customers and supporting new account development
Processing customer orders received by telephone, email and web
Responding to customer enquiries and providing product and account support
Resolving customer issues, credits and complaints professionally and efficiently
Maintaining accurate customer, pricing and sales information
Completing general administration associated with customer accounts
Working closely with the Sales Manager and wider team to achieve business and sales objectives
About You
You will be someone who:
Enjoys making outbound calls and starting conversations
Is confident asking for the sale and closing opportunities
Is motivated by targets, KPIs and achieving measurable results
Naturally looks for opportunities to sell more rather than simply processing orders
Can build genuine relationships while maintaining a commercial focus
Is persistent and comfortable following up opportunities
Can identify customer needs and match them with the right products
Is energetic, positive and enthusiastic
Takes ownership of their accounts and follows things through




Is comfortable working in a fast-paced environment
Can work independently while contributing to a wider sales team
Is organised and able to manage multiple customer accounts and priorities
Communicates clearly and professionally by phone, email and in person
Is willing to learn our products, brands and industry
Has good computer skills and is comfortable using Microsoft Office, CRM and order-entry systems
Experience
Previous experience in telesales, inside sales, account management, or B2B sales will be highly regarded.
Experience in the pet, aquarium, retail, wholesale or distribution industries would be an advantage.
However, we are equally interested in candidates who can demonstrate a strong sales record, excellent telephone skills, and the right attitude.
What Will Make You Successful?
We are looking for someone who wants to sell.
This is not a passive account-management role where you simply wait for customers to place orders.
We want someone who will look at their customer portfolio and ask:
"Who can I call today, what can I sell them, and how can I grow this account?"
The successful candidate will have the energy, confidence, resilience, and commercial drive to consistently pursue opportunities and deliver results.
If you are motivated by sales, enjoy building customer relationships and take pride in hitting — and exceeding — targets, we want to hear from you.
Why Join Premier Pet?
Join an established and growing Australian business
Work with a broad range of products and leading brands
Build relationships with customers across the Australian pet and aquarium industry
Opportunity to develop your sales and account-management skills
Work within a supportive and growing sales team
Be part of a business where your sales results make a genuine difference
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📌 Sales And Customer Service Representative (Queensland)
🏢 Premier Pet & Bay Fish
📍 Queensland