We're looking for a hands-on Customer Service & Product Specialist to join our small, high-performing team. This is a varied role where no two days are the same. You'll be the first point of contact for customers, providing product advice, processing orders, handling enquiries, and supporting day-to-day operations across the business.
As a key member of our team, you will:
Respond to customer enquiries via phone and email
Provide product recommendations and technical guidance
Process customer orders accurately and efficiently
Build strong relationships with customers and suppliers
Assist with warranty enquiries and claims
Support inventory and stock management activities
Help with warehouse operations and goods movement when required
Collaborate with the wider team to deliver outstanding customer service
This is a genuine all-hands-on-deck environment where everyone contributes to the success of the business.
About You
You don't need to be a mechanic, but you will have:
Previous customer service experience, preferably within automotive, transport, industrial, or parts-related industries
A genuine interest in vehicles, mechanical products, or automotive performance
Strong communication skills and confidence speaking with customers over the phone
Excellent attention to detail and organisational skills
The ability to learn technical product information quickly
A positive, team-first attitude
Sound computer skills, including Microsoft Office
Highly Regarded
Automotive parts interpreting experience
Suspension, truck, heavy vehicle, or aftermarket product knowledge
Warehouse or inventory experience
Experience with warranty administration
Why Join Us?
Be part of Australia's leading automotive aftermarket group
Work with premium brands including KONI
Join a supportive team of four where your contribution is valued
Diverse role with opportunities to learn and develop technical product expertise
Stable, growing business with long-term career opportunities
If you're a customer-focused qualified with an interest in the automotive industry and enjoy working in a varied, hands-on environment, we'd love to hear from you.
Customer Service/Product Specialist • Springvale, Victoria, Australia
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