Your Role
Working with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, qualified and customer focused claims service, while developing staff and implementing quality initiatives.
This role has a significant focus on leadership, customer service and continuous improvement.
This position will be offered on a permanent full-time basis with a hybrid approach working from our Sydney CBD office and Working From Home (WFH).
How you'll make an impact
Ensure the claims team delivers exceptional Customer Service in a manner that upholds the SIRA Customer Service Principles
Ensure the delivery of cost effective, professional and customer-focused claims service
Lead quality assurance activities, including audit results, data integrity, process refinements
Lead Tier 1 activities and drive continuous improvement initiatives and prevent any recurring or systemic incidents
Manage team performance in line with team targets and service level agreements
Ensure appropriate team capability with effective recruitment and staff development planning
Provide day-to-day management and technical expertise to the team
Manage approvals outside of team delegations in relation to payments, letters, declinatures, mediations, etc.
About you
General Liability background with extensive insurance experience and at least 3 years management experience
Ability to build and develop business relationship with clients and Service Providers
Ability to comply with relevant state legislation
Insurance policy interpretation skills
Stakeholder management
Strong level of interpersonal skills




Negotiation skills
Excellent customer service skills
Commitment to quality and accuracy
ANZIIF Executive Certificate in General Insurance Claims or AQF Diploma of General insurance or industry equivalent (desirable)
What we can offer you
Versatile work arrangements - including WFH
Paid Parental Leave
Excellent working environment - our team at GB is renowned for its dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities
Exciting career - as our Company grows, so do the opportunities for our people
Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
Service recognition awards and employee assistance program for yourself and immediate family members
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers!)
Reproductive leave
Birthday Club - have a day off during your birthday month as a gift from GB!
Equal Opportunity & Diversity
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.
As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant.
Team Leader - General Liability Sydney, Australia
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📌 Team Leader - General Liability (New South Wales)
🏢 Gallagher
📍 New South Wales