Job Description
Join an Award-Winning Customer Support Team
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Be part of a team recognised for delivering outstanding customer experiences. The Woolworths Customer Service Hub has proudly won the CSIA Australian Service Excellence Award for Large Contact Centre *****, ****, and **** and ****). This is your opportunity to contribute to a high-performing, customer-focused workplace.
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The Opportunity
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Woolworths Group is one of Australia's most respected and established brands and is expanding its Inbound Customer Support Team. They are looking for passionate, customer-focused individuals ready to take the next step in their careers.
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About the Role
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As a Customer Support Representative, you'll be the first point of contact for a wide range of customer enquiries. Your role is to provide clear, effective, and empathetic support across various products and services.
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Key responsibilities include
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Managing inbound customer calls, email and chat
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Providing accurate information and solutions
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Navigating multiple systems with efficiency
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Using initiative and problem-solving to meet customer needs
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Operating Hours
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Shifts will be provided on a rotating roster between Monday to Sunday, between 4:00am and 10:30 PM
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Location
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Onsite at Mascot then WFH available upon competency review and sign off - 10min walk from Mascot train station, free onsite parking
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Employment type
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Casual role
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Training
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up to 6 weeks of comprehensive onsite training provided
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Why Join Us?
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Be part of an award-winning, supportive team culture
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Work for one of Australia's leading employers
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Learn from industry leaders
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Access professional development opportunities within the wider business
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What You'll Need
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At least 6 months of contact centre experience, or 12+ months in customer service or retail
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Strong communication skills – verbal and written
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Confidence using multiple systems and managing time effectively
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A proactive, customer-first attitude
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Work-from-Home Flexibility
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After your initial 12-week training period onsite in Mascot, you may be eligible to transition into a hybrid work model.
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To work from home, you'll need:
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Minimum internet speed of ******* Mbps
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A dedicated desk and ergonomic chair
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A quiet, private workspace
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