Job Description
Description
n
Location: Norwest | Permanent Full-Time | Parking Available On Site
n
Are you an experienced Customer Service professional with a strong background in order management, CRM systems and Excel? We're looking for a motivated and organised Customer Service & Order Management Support professional to join a friendly, supportive team based in Norwest.
n
This is a great opportunity to join a well-established business where you'll be part of a wonderful team workplace, have the support to succeed and play an important role in keeping customer orders and internal processes running smoothly.
n
About the Role
n
You'll be responsible for supporting customers throughout the order process, ensuring orders are entered accurately, followed up and delivered efficiently. You'll also provide administrative and system support to the wider team.
n
Key responsibilities include:
n
n
Managing customer orders from entry through to fulfilment
n
Processing and maintaining accurate customer and order information
n
Responding to customer enquiries via phone and email
n
Managing and updating information within the CRM
n
Tracking orders and liaising with internal teams regarding delivery timeframes
n
Investigating and resolving customer queries and issues
n
Preparing reports and analysing data using Excel
n




Maintaining accurate records and ensuring systems are kept up to date
n
Providing general administrative and customer service support to the team
n
n
About You
n
We're looking for someone who is organised, reliable and customer-focused, with strong attention to detail and the ability to manage multiple priorities.
n
You'll ideally have:
n
n
Previous experience in customer service and order management
n
Experience working with CRM systems
n
Intermediate to advanced Excel skills - this is key
n
Strong administration and data entry skills
n
Excellent attention to detail and accuracy
n
Confident communication skills, both written and verbal
n
The ability to work independently while also being a strong team player
n
A proactive attitude and willingness to get involved
n
n
What's On Offer?
n
n
Permanent full-time opportunity
n
Norwest location
n
Free parking available on site
n
Join a genuinely wonderful and supportive team
n
Stable, well-established business
n
Variety in your day with customer service, order management and administration
n
Opportunity to develop your skills and grow within the business
n
n
If you're an experienced Customer Service or Order Management professional looking for a new opportunity with a great team, we'd love to hear from you!

📌 Client Services/ Order Management (New South Wales)
🏢 Fusion Careers
📍 New South Wales