Job Description
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$37 – $40 per hour + super | Approx. $73,000–$80,000 + super
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1x role based in Alexandria & 1 role Based in Kogarah
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Permanent Full-Time
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Monday to Friday
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Immediate Start
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$37 – $40 per hour + super | Approx. $73,000–$80,000 + super
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1x role based in Alexandria & 1 role Based in Kogarah
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Organisation
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Join a leading organisation specialising in women's health & services, committed to providing exceptional care and support throughout each patient's journey. Working alongside a highly experienced team of specialists, nurses and healthcare professionals, you'll be part of a supportive and fast-paced environment where patient experience is genuinely at the heart of everything they do.
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This is a Permanent Full-time position. Monday to Friday schedule. 2x roles: 1x based in Kogarah & 1x based in Alexandria.
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Role
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As the Patient Services & Administration Coordinator, you will be one of the key non-clinical points of contact for patients, supporting them throughout their treatment journey and ensuring they feel welcomed, informed and cared for. This is a varied, people-focused role combining customer service, administration, appointment coordination and patient support. You'll communicate with patients face-to-face, over the phone and via email while working closely with specialists, nurses and internal teams to ensure a seamless patient experience.
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This would suit someone coming from medical administration, patient services, customer service, qualified services or another high-touch service environment who is organised, empathetic and confident managing sensitive conversations.
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Key Responsibilities
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Act as a key point of contact for patients throughout their treatment journey, providing warm, professional and empathetic support.
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Coordinate patient registrations, appointments, calendars and administrative requirements.
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Respond to patient enquiries across phone, email and face-to-face channels.
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Liaise closely with specialists, nurses, counsellors,



finance and other internal teams to coordinate patient requirements.
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Maintain accurate patient information, documentation and records while ensuring confidentiality at all times.
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Discuss treatment costs with patients and assist with processing payments and associated documentation.
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Coordinate referrals and documentation relating to Medicare and other billing requirements.
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Ensure pre-treatment administrative requirements and documentation are completed within required timeframes.
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Provide an exceptional concierge-style experience to patients attending the clinic.
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Requirements
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Previous experience in a customer-facing administration, coordination or patient services role within a fast-paced environment.
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Healthcare, medical reception, allied health or specialist practice experience would be highly regarded, but is not essential.
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Strong administration skills including appointment scheduling, data entry and document management.
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Confident communicating with customers/patients both over the phone and face-to-face.
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Excellent interpersonal skills with a genuine passion for delivering an exceptional customer experience.
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High level of empathy, emotional intelligence and discretion when dealing with sensitive or personal information.
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Strong attention to detail and the ability to juggle competing priorities in a busy environment.
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Experience using patient management systems, electronic medical records or similar CRM/database systems would be advantageous.
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Knowledge of Medicare/PBS processes would also be advantageous but is not essential.
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Positive, proactive and collaborative approach with the ability to remain calm and professional in sensitive situations.
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What's in it for you?
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This is a fantastic opportunity to join a respected organisation where you can combine your administration and customer service skills in a role that genuinely makes a difference to people's lives. You'll work as part of a collaborative healthcare team while building valuable experience within the growing women's health sector.

📌 Patient Services & Administration Coordinator (New South Wales)
🏢 Talent Connect Australia
📍 New South Wales