Job Description
# ASSISTANT STORE MANAGER - POP MART## Global Pop-Culture | Leadership Prospect Join the POP MART Phenomenon POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries. As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.
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This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment. Based in our Melbourne Walk store, you'll support the leadership of a large-format, retail environment and a team of approximately 25 employees, playing a key role in developing a high-performing team and driving commercial success. **Why You'll Love Working at POP MART*** Work with products customers genuinely love - collectors, fans and families* Weekly new releases keep every day exciting and fast-moving* Clear career progression opportunities within a growing business* Job security with a rapidly expanding global brand* Monthly product incentives (post-probation)* Monthly performance bonus* Supportive, energetic and inclusive team culture* Annual POP LAND (Beijing) pass* A colourful, creative retail environment**What You'll Do** Lead & Develop the Team* Coach, motivate and develop a large and diverse retail team* Support recruitment, onboarding and training activities* Provide ongoing feedback, coaching and performance support* Assist with formal performance management conversations when required* Help build a positive, accountable and high-performing team culture* Identify and develop future leaders within the store teamDrive Commercial Results* Support achievement of sales targets and KPIs* Analyse store performance and identify opportunities for improvement* Create a customer-focused and sales-driven environment* Utilise reporting tools, including Excel and Google Sheets,



to support operational and commercial decision-making* Support labour productivity through effective roster planning and workforce managementSupport Store Operations* Assist with roster planning and workforce management aligned to labour budgets* Maintain inventory accuracy and store presentation standards* Ensure policies, procedures and compliance requirements are met* Support product launches, promotional events and peak trading periods* Help coordinate operations across a large-format, multi-level retail environment **Who You Are*** An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams* Passionate about customer experience and team development* Confident coaching, training and leading others* Experienced managing team performance and providing constructive feedback* Commercially aware and KPI focused* Comfortable using Excel and Google Sheets for reporting and workforce planning* Organised, adaptable and solutions focused* Comfortable working in fast-paced, high-volume retail environments* Ready to lead larger teams and support the success of a flagship retail location **Availability Requirements*** Flexible availability across all 7 days is required* Typical rosters include weekends, late-night trading and public holidays* We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency* While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected* Availability throughout peak trading periods, including November to January, is essential**How to Apply** * Submit your application via our careers page.* Be sure to include a short cover letter highlighting your experience and interest in joining POP MART. (If you are applying through a third-party job platform such as SEEK, you will be automatically directed to our careers page.) **Full and permanent Australian working rights are required.**

📌 Assistant Store Manager (Melbourne Walk) (Victoria)
🏢 POP MART
📍 Victoria